Project Management, Proofreading, Customer Service, Data Entry

MICHELLE ZANCHE

**************@*****.*** +585-***-**** Victor NY

PROFESSIONAL SUMMARY

Detail-oriented and efficient manager with 25 years experience in laboratory and project management. Demonstrated success in creating processes that boost operational efficiency. Recognized for organizational abilities and positive attitude. Fostered effective communication between all team members and consistently promoted positive interactions with customers. Project and Lab Management

CORE SKILLS

Writing, Proofreading, and Editing

Customer Service and Technical Support MS Office, Google, Slack, Trello, Click-up WORK EXPERIENCE

Gabriel First Corp.

Communications Manager 2022 - Present

Copywriting for email marketing, social media content, blogs and advertising brochures. Proofread and edit web content, blogs, automated emails, and newsletters. Update Wordpress web store and maintain customer database. Provide customer service and support.

End Use Pro

Communications Manager 2021 - Present

Copywriting for email marketing, social media content, blogs and advertising brochures. Coordinate teams in product preparation for events and online sales using Trello, ClickUp, and other online dashboards.

Provide customer service and support.

Training and Consultation

Molecular Biology and NGS Sequencing

Managed the Genomics Research Center, a research core facility for Illumina NGS and 10X single cell sequencing, coordinating efforts between laboratory and computational teams. Trained and supervised technical staff and provided support to our directors with their research projects, budgets, meetings, and client communications. Wrote consistent policies, procedures and premium standards for laboratory protocols, maintenance, and safety.

Wrote technical procedures for lab instrumentation. University of Rochester

Lab Manager 2003 - 2021

EDUCATION

Bachelors of Science, Biology

University of Rochester

Johns Hopkins University

Sr. Lab Technician 1993 - 2001

Technically proficient in nucleic acid isolation and Sanger sequencing. Led a project to automate Sanger sequencing for the Cystic Fibrosis Foundation. Johns Hopkins University

Master of Science, Biotechnology

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