Customer Service Front Desk
Resume:
FERNANDO
ROJAS
Customer Service
Attention To Detail
Fast Learner
Problem Solver
Computer Literacy
Microsoft Office
MAC Software
Bilingual
Strong Communication
Team Player
SKILLS
Miami, FL
*****.********@*****.***
Dedicated and results-driven professional with a proven track record in delivering exceptional customer service. Proficient in leveraging solid skills acquired through years of experience to adapt seamlessly to diverse roles and environments. Adept at managing projects at the management level while remaining focused on achieving objectives. PROFILE
EXPERIENCE
INSTACART
2019 - PRESENT
AUGUST 2017 - AUGUST 2019
INSTACART SHOPPER
Efficiently executed pick-up and delivery operations for Instacart orders, ensuring timely and accurate deliveries to customers. Verified and packed items according to order specifications, maintaining high standards of quality and precision. Demonstrated exceptional customer service by maintaining professionalism and responsiveness during interactions with customers.
Managed administrative tasks including record-keeping, documenting delivery logs, and maintaining accurate records of completed deliveries.
ICON BRICKELL
FRONT DESK AGENT
Demonstrated expertise in utilizing proper phone etiquette to efficiently direct calls to the relevant staff in a friendly and courteous manner.
Adept at promptly reporting and communicating unusual incidents to management, contributing to a proactive and safe workplace environment.
EDUCATION
Coral Gables Senior High
2003 -2007
SECONDARY SCHOOL
FR
CONTACT
Customer Service
Attention To Detail
Fast Learner
Problem Solver
Computer Literacy
Microsoft Office
MAC Software
Bilingual
Strong Communication
Team Player
SKILLS
Miami, FL
ICON BRICKELL
OCTOBER 2014 - FEBRUARY 2015
Efficiently executed pick-up and delivery operations for Instacart orders, ensuring timely and accurate deliveries to customers. Consistently uphold a clutter-free and organized lobby area, showcasing a commitment to creating an inviting space. SHIPPING & RECEIVING AGENT
Ensured timely pickups and deliveries by directing them to the appropriate department representatives.
Presented comprehensive updates to upper management, ensuring transparency and clarity on the progress of ongoing work.
Monitored and managed back-of-house activities and maintained order in storerooms and supply areas to uphold security standards. Recorded and allocated name badges for various visitors, vendors, and staff entering the premises, maintaining meticulous records ICON BRICKELL
FEBRUARY 2015 - AUGUST 2017
SECURITY OFFICER
Controlled and monitored access to building entrances and vehicle gates, ensuring stringent security measures.
Operated and maintained vigilance over alarm systems, video cameras, and emergency detection equipment, guaranteeing prompt response to any security breaches.
Implemented regular and random patrols of building premises and perimeters to deter potential security threats.
EDUCATION
2003 - 2007
SECONDARY SCHOOL
FR
CONTACT
SECURITY OFFICER
ONE TOWER
*****.********@*****.***
Vigilantly ensured premises, assets, and personnel safety through continuous monitoring and proactive security measures. Conducted regular patrols, swiftly addressing any security issues or concerns that arose.
Proficient in access control procedures, adeptly managing and regulating entry points and internal security protocols. Diligently maintained incident logs and provided detailed, accurate reports as necessary.
Skilled in the operation and monitoring of various security systems and equipment to uphold a secure environment.
JULY 2013 - OCTOBER 2014
REFERENCES UPON REQUEST
Coral Gables Senior High
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