Logistics and Supply Specialist
Resume:
Andre’ D. Johnson
Navy Veteran
**************@*****.***
Technical Skills
Operating System Windows 10 Enterprise, Comcast Business Direct
Applications: Microsoft Office 365, Cisco Transport Controller (CTC), Cisco Prime, Business Direct, SecureCRT, Statseeker, IPSwitch (WUG), Spectrum One Click, OWASP, Putty, MMC Tool, GPO, Sysprep, VMware, SCCM 2007/2012, ImageX, Cisco VPN Client, Remote Desktop, Adobe, Remedy Help Desk Ticketing System, Symantec Ghost, Citrix, Net Meeting, Trend, Microsoft Teams, AKIPS, OpManager, Aruba
Hardware: Desktop / Laptop / Tablets – HP, Dell and Acer
Routers / Switches – Cisco 1900, 2500, 2600, 2800 & 2900 series, Nexus
Cisco 2802 & 3602 - Access Points
Modem – DSL and Cable
Printers - Xerox, Lexmark, Konica Minolta and HP
Other - Biometric USB drives, routers and switches, 66 & 110 Telecom Blocks, Fiber, RSA Tokens
Professional Experience
08/2015 – Current Washington, DC
United States House of Representatives
Senior Network Technician
Provide border router support, to include all parties providing advanced solutions
Monitor network operational support of the House network infrastructure, to include device interfaces
Provide network problem management and coordination as “problem coordinator” To include logging/tracking problems, first-level diagnostics, on-site support, problem escalation, and problem closure
Provide on-site diagnostic support for all House networks. Utilizing software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance via show commands
Installed House network connectivity for Members, Committee, and House support offices.
Maintained current diagrams of network components and fiber optic cabling in assigned areas.
Performed network equipment installations, removals and hands on trouble shooting under the supervision of subject matter experts.
Performed cabling, jumpers, cross-connects, and wiring installations as required.
Provided technical guidance and training for more junior staff.
Provided management status reports as required.
Performed Installation of new network designs enhancing the House network connectivity for Members, Committee, and House support offices.
Provide 24x7, 7-day week on site support in response to trouble calls and USCP Emergency Communication duties.
Perform BGP, EIGRP and CDP NE Task while researching
02/2014 – 09/2014 Collabera Inc. / Xerox Corp. Rockville, MD
Montgomery College
Migration Administrator
Image and configure desktops, tablets and laptops for distribution
Create computer accounts via Active Directory
Application support / password resets or Novell & Windows Operating Systems
Install and configure standard & non-standard software
Create Outlook account profile desk side / Import PST, PAB & NK2
Provide customer service and Tier III technical support
Maintain and update inventory asset information via database
Instruct team members on hardware and application configurations
06/2013 – 01/2014 Preferred Systems Solutions Arlington, VA
The Pentagon
Migration Administrator
Installed, configured, and deployed Windows 7 OS on Siprnet (Classified) & Niprnet (Unclassified) Networks over Fiber for Dell and HP desktops/ laptops
Installed Windows 7 Enterprise using MDT Deployment Tool method & SCCM 2007/2012
WSUS configuring & approving updates
Performed hardware upgrades for Dell and HP desktops/ laptops
Installed and upgraded MS Office 2010, Hard Drive Encryption Software, and Proprietary Software
10/2010 – 03/2013 International System Marketing, Inc. (ISM) Washington, DC
United States House of Representatives
Tier III System Administrator
Implemented CIO Security Policy via GPO
Maintained and applied security patches and enhancements
Created computer accounts via Microsoft Active Directory
Provided end-user technical support Win7,8 & 8.1
09/2009 – 10/2010 The Experts/ HP Continental U.S.
Department of Treasury / DOD
Migration Administrator
Migrated over 4,000 users to Microsoft 7
Established remote site set-ups
Performed hardware configurations
Evaluated user data ( SW/HW, PST, PAB & NK2)
Performed MAC moves
Performed technical support for standard and non-standard applications
06/2006 – 05/2009 Xerox Corporation Washington, DC
Washington Navy Yard
Systems Analyst II
Provided Tier II Technical Support for end-users
Performed software and hardware installs
Created network accounts and password resets via Active Directory
Provided technical assistance for Windows 2000/ XP Operating Systems
Provided hardware and software support for over 300 Xerox multi-function devices (MFD) throughout Navy Yard
10/1996 – 06/2006 Xerox Corporation Washington, DC
George Washington University
Document Technical Specialist
Provided Tier II Technical Support for end-users
Performed desktop support, software and hardware installs
Mass-produced course materials for issuance to graduate students
Performed data conversion to requested formats
Scanned, converted and uploaded course materials to University Web portal
Provided technical assistance for Windows 2000/ XP environment
Assisted end-users with MS Office Suite & Windows related issues
Provided service for all Xerox MFDs
2/1990 – 2/3/1996 U.S. Navy Norfolk, VA
USS San Diego AFS-6
USS America CVN-66
Logistics / Supply Specialist
Responsible for Ordering and Stocking
Maintain Financial Records in accounting system
Manage input of inventory in databases
Inventory Audit Accountability
Manage and Handling of Hazardous Materials
Organize and maintain database Files and Reports
Education
Montgomery College August 2016 – December 2016
CyberSecurity / Web Security
Montgomery College
Security+ Certificate May 2014 – October 2014
Prince Georges Community College
Veterans Upward Bound Program August 2013 – February 2014
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