Customer Service Office Manager

Deana DeMaio

Cell phone: *** - ***-**** Email: ***********@*****.***

Office Manager /Administrator

Team-oriented, results-driven, highly motivated, professional with extensive background in office management and retail customer service. Accustomed to dealing with customer inquiries, issues and provide timely resolution. Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments. Core Knowledge & Skill Areas:

• Office Management • Problem Solving • Customer Service

• Record Keeping • Microsoft Office Products • Scheduling and planning

• Conflict Resolution • Excellent Organizational Skills • Inventory Control PROFESSIONAL EXPERIENCE

Office Manager

DONE RIGHT REMODELING, Hauppauge, New York 2016 – 2023 Oversee daily administrative activities. Prepare invoices for clients, monitor outstanding payments, track customer and vendor billing.

Manage phone calls and correspondence to customers, vendors and co-workers. Provide exceptional customer service including assistance and timely feedback to inquiries Create and file customer job folders and edit folders as jobs are completed Generate advertisements for social media and update on a constant basis Responsible for calling back customers and follow up monthly Coordinate subcontractors, processing invoices, maintaining databases, collecting expense data, stocking office with supplies.

Implemented new file system for managing office documentation; manage and organize all file systems and folders; hard copy and digital files

Responsible for follow ups of prospective customers Administrative Assistant

ALARM 1,Greenlawn, New York 2010 – 2011

Provided administrative support for technical staff, new and existing customers. Coordinated meeting schedules and logistic

Responsible for answering phone calls and service calls Exercised strong interpersonal communication skills with customers and department personal Accepted assignments with an open, cooperative, positive and team-oriented attitude Shift Supervisor

STARBUCKS, Westbury, New York 2003-2010

Ensured adherence to operational polices, cash management policies, safety procedures and security for baristas during each shift. Delivered excellent customer service by efficiently responding to customer needs. Executed store operations during scheduled shifts including organizing opening and closing duties.

Responsible for the security of assigned cash which must be maintained and balanced within established guidelines. Cashiering and reconciling cash

Ensures effective and timely communication to management and peers Work closely with store manager to ensure staffing of barristers Coaches and ensures the development of the team is up to satisfaction Receptionist

ALLURE HOME IMPROVEMENTS, East Meadow, New York 2005-2006 Customers Greets, Customer prospects

Handle requests in a professional, prompt and efficient manner. Provided support to siding and roofing, basement and kitchen and bath designers Organized and distributed customer service request COMPUTER SKILLS

Microsoft Office: Excel, PowerPoint, Word, Outlook, Social Media: Extensive knowledge of social media platforms EDUCATION

Associate in Applied Science, 2005

Nassau Community College Garden City, New York

References Available

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