Customer Service Data Entry

CRYSTAL A. FRANCIA **** NIDO GAVILAN ST. NW 505-***-**** or 505-***-**** ALBUQUERQUE, NM 87120 - - ***************@*****.***

SKILLS:

*Excellent Customer Service Skills *Experienced handling large increments of money. *Detail oriented w/ ability to multitask *Fast learner, Excellent organizational skills . *Strong Computer Skills W/ Microsoft Office, Internet, & other Applications/Software

EXPERIENCE:

08/2022 TO 11/2022 Hilton Home Wood Suites Albuquerque, NM Night Audit/Front Desk *Customer Service, Nightly Audit Report, Check guest in and out *Make Reservations, Set up for Breakfast/make coffee

05/2017 TO 11/2019 Good Will Industries Albuquerque, NM Cashier/ Processor *cashing out customers, maintaining/balancing personal cash drawer *sorting and properly pricing donations, to be put out on floor *cleaning up at end of night, and setting up store for morning sales

12/2015 TO 10/2016 Giant Gas-Station Albuquerque, NM Shift Leader/ Cashier *Provide excellent Customer Service, Balance cash drawers & drop/coin vault, *Ordering all tobacco products, maintain record for tobacco sales & submit daily reports

02/2009 TO 01/2014 Albertsons Albuquerque, NM Journeyman Meat Wrapper *Customer Service /Set Up New Ad Change Weekly/Create Ad Signs/Order Supplies *Maintain a fresh counter at all times/ and followed all safety/sanitary regulations

09/2005 TO 08/2007 Ban-Tek Albuquerque, NM Vault Teller( Temp agency) *Balanced ATM residuals, prepared money bags for ATM deliveries *Handled very large increments of money, Balanced 4 large vaults daily/Deposits, Data Entry of cash flow records

02/2004 TO 09/2005 Bank of The West Albuquerque, NM Bank Teller *Customer Service, Deposits/Withdrawals, *Opened/ Closed Accounts, Cash Advances, Check Cashing/Balanced/Maintained personal cash drawer

10/2003 TO 02/2004 Albuquerque Rescue Mission Albuquerque, NM Receptionist (Seasonal) *Customer Service, Answer phones *Data Entry, Create documents, Received/logged in all donations *Filling records, mail delivery, other clerical duties

EDUCATION:

*Continuing education for Billing and Coding Certification with online courses

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