Customer Service Washington Dc

Skills:

I am a hard worker who is dedicated to my employer. I am a fast learner and I love improving myself and making a difference wherever I am, regardless of industry. In the retail industry and customer service, I am highly knowledgeable and have years of experience. However, I hope to bring a fresh perspective to any company I work for.

Complex problem resolution

Commercial company reconciliations

Able to quickly adapt to new situations and systems

Able to quickly adapt to new situations and systems

Proficient in the use of Microsoft Office, including but not limited to Excel, Word,

Excellent customer service and communication skills

Top-rated sales performance

English, Arabic and French speaker (Fluent), Spanish (Beginner)

Education:

Management, Bachelor's Degree

January 2008 –Ecole Superior de Science - Tunis Tunisia

Employment History :

SUNTRUST BANK : TELLER Jan 2017- Present

Washington DC

Express a genuine greeting to every customer in the lobby, drive through and on the phone

Enable a customer’s needs and goals by identify and referring sales and service opportunities to Bankers

Consistently display mastery of teller transaction and balancing duties

Count money in cash drawers at beginning and end of shifts

Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

Lebanese cuisine- Neyla Restaurant _Waitress Feb 2014- Sep 2016

Washington DC

Keeping a constant flow of service between patio customers and both the River and Grill bars, while maintaining a "fine dining" culture in a high volume bar scene. Speed, efficiency and professionalism are of the upmost importance in this busy, seasonal Georgetown Waterfront patio.

Responsibilities included greeting customers, responding to telephone and in-person requests, maintaining a clean working environment, and providing timely and courteous service.

Shishka & Mijana - Miami Lebanese cuisine - Miami – FL Sep 2012 -Jan 2014

Waitress

Handle cash and credit transactions for orders

Responsible for taking customer's orders in restaurant and over the phone

Track inventory

Proven ability to communicate with kitchen staff,

Dedicated and meticulous.

Affective team Player with awesome attention to detail.

Exceptionally professional demeanor and very respectful attitude

Saks Fifth Avenue: Miami- FL Feb 2011 – Mar 2014

Sale representative:

Consistently opened the most store credit card on a weekly basis

Greet customers and assist them in finding the merchandise

Communicate with existing and new customers to provide full support to inquiries about sales and offers

Handle customer’s complaints and resolve difficult situations

Create appealing visual displays of products to be sold

Upsell products to meet sales targets utilizing referral base and strong customer relationships

Arrange products or merchandise to their respective areas

Daily opening, closing and balancing all cash registers for my department.

Ensure that all checkout counters have enough cash

U.B.C.I : Union Bancaire de Commerce Internationale May 2008 – Dec 2010

Banker Representative:

Provide excellent customer service

Assist all customers in their daily banking needs, consistently rate amongst the highest in the district in services sold.

Provide customers with personal financial review

Handle money daily and balance my draw

Effectively resolve customer complaints and issues promptly

Inform existing and new customers of the different products available at UBCI

Operation related to money and daily vault balancing.

Proper control and accountability of all technical problems.

Handle money daily and balance my draw

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