Customer service representative, case management
Resume:
Clovis, NM *****
*******@*****.***
Pamela Patrick Maes
EXPERIENCE
Linda Lawson Rentals — Property Manager
● Collecting rents, cleaning and maintaining commercial and residential properties.
● Open communication between Property manager and tenants.
● Organized all scheduled work on properties.
Mental Health Resources, Clovis, NM— Case Manager
2003- 2005
● Participated in weekly meetings addressing clients needs and problem solving.
● Worked the 24 hour crisis line regularly.
● Escorted clients to a variety of appointments from medical to grocery shopping.
● Performed daily paperwork on each client's services provided.
● Followed all privacy and HIPAA guidelines for each client.
● Delivered medications to clients three times daily.
● Scheduled all appointments, ie. Medical, dental and personal. Eastern New Mexico Rehabilitation Services for Handicapped ENMRSH, Clovis, NM 88101 — Adult Service Coordinator 2001 - 2003
● Participated in weekly IDT meetings regarding all issues related to each individual client.
● Accompanied clients to medical appointments.
● Managed 65 clients with developmental disabilities.
● Managed clients monthly budgets.
● Wrote and typed quarterly reports for each client.
● Performed daily paperwork identifying services performed.
● Visited each clients residence or group home to identify client needs and goals.
EDUCATION
Clovis High School, Clovis, NM 88101 — High School Diploma August 1989 - May 1992
Studied core curriculum.
Clovis Community College, Clovis, NM 88101 -
August 1993- May 1995 Studied General studies before transferring to Eastern New Mexico University.
Eastern New Mexico University, Portales, NM 88101
August 1995- May 2000 B.S in Criminal Justice B.S. in Psychology AWARDS
Actively participated in psy chi honor fraternity and blue key honor fraternity.
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