Guest Experience Customer Service

Elijah ZoBell

Mobile: 780-***-**** Email: ************@*****.*** LinkedIn: linkedin.com/in/elijahzobell EMPLOYMENT EXPERIENCE

McDonalds, Edmonton, Capilano, AB (Full Time) March 2024 - Current Guest Experience Leader

● Enhanced guest experience by actively engaging with customers, addressing their needs, and gathering feedback to drive continuous improvements in service delivery.

● Conducted training programs for new and existing staff on customer service excellence.

● Conducted thorough risk assessments to identify potential hazards and vulnerabilities, leading to the creation of tailored safety protocols.

● Trained in both kitchen and cashier roles, providing flexibility to step in and support various operational needs as required, enhancing overall team efficiency. Premay Equipment, Edmonton, AB (Full-time) August 2023 - January 2024 Laborer

● Collaborated with team members to streamline workflows and enhance productivity, resulting in a 20% reduction in project completion times.

● Participated in routine equipment inspections and maintenance activities, contributing to a 10% decrease in equipment down.

● Effectively communicated with project manager and other team members to coordinate and execute the lifting and moving of oversized loads within specified timelines.

● Managed inventory levels effectively, reducing instances of ingredient shortages by 30%. Canadian Tire, Spruce Grove, AB (Full-time) November 2022 - August 2023 Promotions coordinator

● Actively engaged with customers to understand their needs and preferences, effectively upselling and cross-selling various products.

● Organized and executed in-store events, helping drive foot traffic.

● Successfully coordinated and executed promotional campaigns within the retail environment, leveraging a proprietary inventory management software to keep inventory organized.

● Coordinated with cross-functional teams to ensure seamless execution of promotions.

● Efficiently transported bulk items from the warehouse to the sales floor, utilizing safe material handling equipment and ensuring timely replenishment of shelves. McDonalds, Spruce Grove, AB (Full-time) November 2020 - May 2022 Cook, Cashier, Drive-Through

● Prepared and cooked an average of 200 menu items daily, ensuring consistency and adherence to McDonald's standards.

● Demonstrated strong organizational skills by multitasking and prioritizing responsibilities during busy periods.

EDUCATION

University of London

Bachelor of Science - Business Administration Class of 2026

● Enrolled in a Bachelor of Science in Business Administration remotely at the Royal Holloway University of London.

Spruce Grove Composite High School

High School Diploma Graduated June 2021

● Extra curricular activities included German as a second language and culinary arts. OTHER

● Fall Safety Certification Date Completed 8/21/23

● Intermediate Red Cross First Aid Certification Date Completed 8/17/23

● Confined Spaces Certification Date Completed 8/24/23

● CSO Certification Date Completed 8/24/23

● H2S Safety Certification Date Completed 8/18/23

● Hearing Protection Certification Date Completed 11/11/23

● CSTS 2020 Certification Date Completed 12/05/23

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