Customer Service Representative

Kimberly Sonn

908-***-**** Macon, Georgia, *****, United States ***********@*****.***

SKILLS

Microsoft Office

Effective Time Management

Ability to Multitask

Communication

Fast Learner

Ability to Work Under Pressure

Effective Team Leader

PROFILE

Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. EMPLOYMENT H I S TORY

Assistant Manager at Dollar General, Macon

October 2018 — July 2021

Provided exceptional customer service to maintain customer loyalty. Trained incoming sales associates.

Opened/closed store.

Set up seasonal planograms.

Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.

Owner/Creator at Lakeside Candles, Forked River

January 2010 — January 2016

Started my own hand-poured soy candle business

Grew company with $500 COH to a $20,000/yr small home-based business. Inventory

Advertising

Sales

General Manager at Suburban Refrigeration Co.,Inc., Chatham November 1989 — January 2009

Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met.

Maintained/sold yearly service agreements for HVAC equipment. Created and maintained customer service reports that provided insights into customer service performance and customer feedback

Exceeded customer service expectations by providing friendly and courteous service to all customers.

Accounts Payable, Accounts Receivable, Payroll

Responsible for daily scheduling of 4 installation crews and 6 service mechanics. Ordered HVAC equipment and parts for repair.

Maintained floorplan.

EDUCATION

Apex School of Theology

October 2016 — May 2019

Psychology at Waldorf University

2020 — Present

Studying for my BS in Psychology.

HOBBIES

I enjoy gardening, cooking, traveling, and reading in my spare time. REFERENCES

References available upon request

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