Customer Service Debt Recovery

Raul Laboy

**** ******** ***

Elmhurst, IL *****

Mobile 630-***-****

***********@*****.***

Profile

Diversified background in customer service and communication skills both verbally and in writing. Absorbs new concepts easily and adapts to highly demanding situations. Accepts new responsibilities, and meet changing needs without compromising priorities. Exceptionally strong interpersonal and team work skills recognized for reliability and getting the job done through persistence and a strong work ethic. EXPERIENCE

International Development Service

Business Consulting (2024 to Present) Arlington Heights, IL Help organizations identify specific problems they face in reaching their business goals and then determine appropriate strategies, so companies can overcome these challenges. Dovenmuehle Mortgage, Inc. Lake Zurich, IL

Collections Counselor I (September 2023 to February 2024) Work with accounts 90 to 120 days overdue and keeping records of the amount owed and the length of the delinquency. Consulting hardship accounts, negotiates partial repayments and payment plans for customers to get back on track.

Keith Shindler Law Firm Schaumburg, IL

Collections Manager (2006 to 2016)

Lead the Debt Recovery team to manage the firm's debt collection service and acted for clients in debt recovery matters. Ensured that all written correspondence complies with company policies in terms of verbiage and frequency of contact. ERS Collections Westchester, IL

Collection Manager (2004 to 2006)

Organized and keep track of customer's outstanding debt accounts, contacting debtors to learn more about their payment status and negotiating payments and payment plans with customers. GE Capital Barrington, IL

Collection Manager (1998 to 2004)

Contact debtors and attempt to negotiate a payment plan or settlement for loans overdue on delinquent accounts.

Rent A Center Chicago, IL

Credit Sales Manager (1991 to 1998)

Maintain accurate records of customer accounts, and payments. Participate in local marketing initiatives to promote the store’s products and services for sale. Oversee the maintenance of the store, ensuring it is clean, organized, and secured. Skills: Microsoft Office, Problem-solving, Creativity, Leadership, Time Management

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