Customer Service Tech Support
Resume:
EXPERIENCE
ENTREPRENEUR ****-PRESENT
Ran an in-house baking business. Handled large orders, dealt with client orders issues with delays and incomplete orders, provided conflict resolutions and customer satisfaction. Provided promotional discounts and offers to suit the client’s needs. Provided items as promised and on time.
I ran a smoke shop selling tobacco and vaping products and accessories.
Also offered some IT services to a small group of clients. Trouble shooting computer issues with boot up, virus and malware issues, reformatting, and software issues. Fluent in all windows operating systems. Experienced with Novell, Cisco, Oracle. Developed android apps on open platform systems including Linux. Tech savvy in the utilization of video editing software and music production.
(Pro tools, Acid, Fruity loops, Garage Band, etc. Soldering circuit boards and pc mother boards utilizing silicone wire, pin hole, tin, copper and lead alloys and rosin core solder. Telephone wire crimping and smart phone repairs.
TRADE STATION SECURITIES, PLANTATION, FL
TECH SUPPORT AND I.T. MARCH 2006- 2009
Maintained tech support and customer service duties for company proprietary trading software. In charge of resolving client issues with trading techniques and strategies. Performed via remote access troubleshooting and networking utilizing various operating systems from Microsoft windows to mac. Along with sales and upgrades on software. Conflict resolution on proprietary software and customer accounts.
APPLIED CARD SYSTEMS, BOCA RATON, FL
CUSTOMER SERVICE REPRESENTATIVE 1998 - 2000
Assisting customers with existing credit card accounts, dispute resolution, payment inquiries, payment arrangements, changes in rates or due dates and general questions.
ACCESS AMERICA, NORTH MIAMI, FL
FINANCIAL ADVISOR 1996 TO 1998
Performing inbound and outbound credit rehabilitation services as a team supervisor, assisting team members with coaching and customer service retention and enrolling clients in credit rehabilitation programs.
EDUCATION
ASSOCIATE DEGREE
COMPUTER SCIENCE AND BUSINESS ADMINISTRATION
January 1998- February 2006
Anthony Savinon
CONTACT
********@*****.***
7261 NW 16
th
St, B235
Plantation, FL 33313
PROFILE
Business Entrepreneur and
Customer Service Professional
with over 20 years’ experience
providing customer and
administrative support and
interfacing with management, IT
and clients directly. I possess
strong customer service and multi-
tasking skills and I am tech savvy
and efficiency focused.
KEY SKILLS & CHARACHTERISTICS
Bilingual Fast Learner Team
Player 45wpm Good Time
Management Thick Skin
Attention To Detail Building
Customer Loyalty Positive
Attitude Problem Solving
Excellent Organizational Skills,
Poised Under Pressure
Leadership Conflict Resolution
ACTIVITIES AND INTERESTS
Music Cooking Traveling
Reading Gaming Phone
Repairs Pet Lover.
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