Virtual Assistant / Customer Service

VIRTUAL ASSISTANT

ALEXA

PIGNATELLI

CONTACT INFORMATION

****************@*****.***

* ******** **** ****** *** harbor NJ

609-***-****

SKILLS

LANGUAGES

English Native

OBJECTIVE

Diligent and detail-oriented virtual assistant with comprehensive background in administrative tasks and customer service, seeking an opportunity to provide top-notch support to a busy professional.

EXPERIENCE

VIRTUAL ASSISTANT

Nj Jun 2022 - Nov 2023

FREELANCE WRITER

Nj Sep 2023 - May 2024

CUSTOMER SERVICE

Nj Jan 2022 - Mar 2023

EDUCATION

HIGHSCHOOL DIPLOMA

Mainland regional high school . Linwood NJ

Administrative

Communication

Organizational

Time management

Research

Customer service

Attention to detail

Multitasking

Managed online databases and digital files to ensure accurate and up-to-date information for virtual clients.

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Provided customer support through phone and email for an online business, ensuring client satisfaction.

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Executed social media marketing strategies to promote virtual events and increase online engagement.

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Freelance Copywriter for various clients, specializing in ad copy and website content.

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Content Writer for a digital marketing agency creating blog posts and social media content.

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· Managed a high volume of customer inquiries via phone, email, and live chat. Developed strong product knowledge to provide accurate information to customers.

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· Resolved customer complaints and issues in a professional and timely manner. Identified opportunities for upselling and cross-selling products to increase sales revenue.

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Contact this candidate