Customer Service Security Officer

MA Mya Adams

Chicago, IL ***** **********@*****.***

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocols.

SKILLS Report Writing

Incident Reporting

Security Guard License

General security

Emergency Response

Relationship building and

management

First Aid Certified

CPR Certified

MS Suite and Google Suite

WORK HISTORY SECURITY OFFICER 04/2021 to 07/2024

Allied Universal Security Services Chicago, IL

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Acted quickly during emergency situations to reduce opportunity for damage and injury.

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures. ARMED SECURITY OFFICER 05/2022 to 03/2023

Titan Security Chicago, IL

Responded quickly to incidents and assessed active situations for security concerns.

Underwent and maintained firearms certification in compliance with state laws and organizational standards.

Performed hourly patrols of building areas, parking lots and facility grounds.

Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times. CUSTOMER SERVICE REPRESENTATIVE 11/2021 to 03/2022 Hudson News Chicago, IL

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

SEASONAL WORKER 09/2019 to 01/2020

Sears Schaumburg, IL

Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group. Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season. Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.

Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

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