Customer Service Administrative Support
Resume:
Angela DeRicco Wilber
Sparks, Nevada 89441
*********@*****.***
www.linkedin.com/in/angela-dericco-wilber-637159278 PROFESSIONAL SUMMARY
Experienced professional with over 25 years in the mortgage and escrow industry. Adept at customer service, administrative support, and team leadership. Proven track record in managing accounts, ensuring operational efficiency, and utilizing Microsoft Office. Highly organized, excellent in multitasking, and thriving in both team-oriented and independent roles. Seeking to leverage my skills in an Administrative role.
CORE COMPETENCIES & TECHNICAL SKILLS
Customer Service Excellence
Administrative Support
Team Leadership and Training
Accounts Payable/Receivable
Microsoft Office Proficiency
CRM Systems
QuickBooks
Virtual Meeting Platforms (Zoom, Microsoft Teams)
Data Entry and Management
Time Management and Multitasking
Detail-Oriented and Organized
Effective Communication Skills
Problem Resolution
PROFESSIONAL EXPERIENCE
Stanford Mortgage
Licensed Mortgage Advisor
November 2023 – December 2023
Collects data from customers, such as their assets, salaries, debts and employment status
Verifies the information provided on applications to obtain more information if missing data or misstates are present
Verifies information about applicant history with credit bureaus and other agencies so the lender can approve or deny the loan.
Communicates with customers to help them choose the best mortgage loan they can afford American Pacific Mortgage
Licensed Mortgage Advisor/Assistant to Branch Manager October 2022 – October 2023
Delivered exceptional customer service, exceeding client expectations.
Assisted Branch Manager with various administrative tasks and client coordination.
Managed documentation collection, ensuring accuracy and completeness.
Conducted customer needs analysis and streamlined operational processes. Finance of America Mortgage
Licensed Mortgage Advisor/Assistant to Branch Manager June 2015 - October 2022
Provided comprehensive administrative support, enhancing operational efficiency.
Served as a liaison between management and staff, effectively communicating updates.
Mentored and trained new associates, ensuring familiarity with products and processes.
Utilized CRM systems for client management and data tracking. Loan Depot
Loan Officer Assistant to Branch Manager
December 2012 - June 2015
Managed accounts payable/receivable tasks and maintained accurate records.
Coordinated various administrative functions, including inventory management and sales tracking.
Delivered top-notch customer service and resolved customer issues efficiently.
Proficiently used Microsoft Office Suite for documentation and data management. Land Home Financial
Loan Officer Assistant to Branch Manager
June 2010 - December 2012
Assisted in the onboarding of new associates, working closely with the corporate team.
Handled compensation plans and tracked staff bonuses.
Ensured timely processing of sales and data, maintaining exceptional attention to detail.
Managed virtual meetings and communication platforms. Bank of America (Originally Countrywide Home Loans) Loan Processor
April 2009 - June 2010
Processed loan applications, ensuring compliance with regulatory requirements.
Maintained reports and managed retail-related accounts payable/receivable tasks.
Utilized QuickBooks for financial tracking and reporting. Stewart Title of Northern Nevada
Executive Assistant to President and Vice President/Certified Escrow Assistant March 1998 - March 2008
Provided executive-level administrative support, managing schedules and communications.
Coordinated escrow processes, ensuring accuracy and compliance.
Assisted in the preparation and management of legal documents and financial records.
Maintained high-level client relations and handled confidential information. EDUCATION & CERTIFICATIONS
Mortgage Advisor License – NMLS: 2239910
License (currently expired) – State Board of Cosmetology/Nevada ADDITIONAL EXPERIENCE
Cosmetologist
15 years in the Beauty Industry
Specialized in customer service and client relations.
Developed strong interpersonal and communication skills.
Managed a client base and provided personalized beauty services. REFERENCES
Available upon request.
Contact this candidate