Front Office Customer Service
Resume:
SHARDA ROSANNA RAMKHELLAWAN
Ozone Park, NY 11416
********@*****.** m
OBJECTIVE: To obtain a challenging position in a company that will enable me to contribute to organizational goals while offering an opportunity for growth and advancement. PROFILE Strong organizational & interpersonal skills. Highly trustworthy, ethical & discreet. Great clerical skills. Committed to superior customer service. Confident and poised in interaction with individuals from a variety of cultures.
EXPERIENCE
2020-May 2022 E&M Ice Cream Logistics -NY
• Administrative via EDI
• Accounts Receivable
• Sales Calls
2014 – March 2020 (Pandemic Related) Adria Hotel & Conference Center NY – Sales Coordinator & Banquet Assistant • Primary customer service contact for client’s questions.
• Administrative function to Sales Team
• Manage Banquet Hall
2011 – 2013 Holiday Inn Express, Jamaica, NY (Operated by same owner) Front Office Manager/Fire Safety Director
• Front Office operations for 129- room hotel
• Schedule client arrival & departures, and allocated rooms to guests.
• General office duties, including typing, filing, telephone bookings; processing cash credit card, direct billing, checks, and airline voucher payments.
• Account for daily activity by sorting, organizing, and verifying activity records. Identifying, researching, and correcting discrepancies
• Purchased breakfast, housekeeping, Front office and Maintenance supplies
• Scheduled shifts for housekeeping and front office staff.
• Coached Front Office team
• Weekly Payroll
• Accounts payable
• Group reservations
• Monitor Priority Club Enrollments
• Monitor Heartbeat Scores
• Chargebacks
• Hire, train, and manage members of the Front Desk/Breakfast staff.
• Conduct departmental meetings. Work closely with General Manager and Owners on updating policies and procedures for customer service Resolve difficult issues regarding client complaints and other matters. 2005 - 2013 Fairfield Inn Marriot/Comfort Inn/DoubleTree, Jamaica, NY (Operated by same Company)
Guest Service Manager/Fire Safety Director
Proactively communicate with customers and clients via meeting, telephone, e-mail; manage database records; drafting status reports on customer service issues Establish, monitor, and analyze front desk budget
Determine price schedules and discount rates.
Maintain solid customer relationships by handling customers/clients’ questions and concerns with speed and professionalism.
Place orders for supplies and services
• Front desk operations for 120-room hotel.
• Provided guest services – tours, car rentals theater and restaurant reservations.
• Supervised bell & valet parking staff, and part time staff trainees.
• Diplomatically and effectively resolved guest grievances and problems; composed responses and made follow up via phone calls.
• Supervised fire drills, trained Fire Brigade, manned Fire Command Station and responsible for Fire Safety Plan.
• Investigated and resolved invoice/billing issues.
• Group Reservations
• Biweekly Payroll
2001 - 2004 Casey Transport, Ozone Park, NY
Administrative Assistant
• Answered incoming calls; scheduled appointments, typed letters, inventory maintenance and filing.
• Handled customer payments and weekly payroll.
• Delivered and collect vehicles.
• Bank depositor and errands relating to office
IHG TRAINING
Being Brand Hearted Stay Real
Daily Market Appropriate Rate
PCR Champion
PCR Champion Inspiring Service
Heartbeat Global Guest Love Measurement
Guest Service Manager (Front Office Operations)
Green Aware
Product, Price and Inventory
PERFORM with price optimization
Distribution Marketing
EDUCATION • University of Guyana, Georgetown, Guyana Bachelor of Arts Degree (History), completed 1 year (1991-92, migrated to U.S.)
• Brickdam Secondary School, Georgetown, Guyana
High School Graduate, 1989.
• Microsoft Word & Excel
REFERENCES Furnished upon request.
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