Customer Service Baton Rouge
Resume:
Marisa Day
***********@*****.***
**** ******* ** ***** ***** La 70814
Summary
A highly motivated and experienced customer service advisor with five years in a variety of customer service support department.
Focused on providing a first class customer experience and resolving any queries, complications or issues that may arise.
An excellent telephone manner and enthusiastic approach combined with a genuine warmth and dedication to customer satisfaction inspires confidence in the customer and among colleagues.
Skills
Speaking
Sales and marketing
Active learning
Telecommunications
Complex problem solver
Customer and personal service
Computer and electronic
Experience
Retention Specialist
Dish Network Baton Rouge LA
September 2020 - current
Retain 70 out of 100 customers pre week to meet sales goal each week . Help train new employees with dish. Help new employees on how to retain the customers as well . Meet sales commission of 65 percent on my score card or higher.
Communicate with customer or employee to increase loyalty and retain business or services by telephone
Help customers with making payment arrangements for customer bill. Give customer credits offers and promotions as well as signing up for a new 2 year contract or higher with dish service. Letting customers when their contract expires and negotiating a new contract for another 2 years or higher .
Customer service
Cox communication Baton Rouge LA
September 2019 – March 2021
Confer with customer by telephone or in person to provide information about products or services or services, take or orders, cancel accounts or obtain details of complaints.
Keep record of customers transactions .
Check to see if changes were made to a customer account to resolve the customer problem.
Determine charges for services, collect payments, Deposit or make payment arrangements for customer bill .
Retail merchandising/Cashier/ sales associate /Department supervisor
Lowes – August 2017- September 2019
10303 S.Mall Drive
Baton Rouge,La 70809
Planning product ranges and preparing sales and stock plans in conjunction with buyers. liaising with buyers, analysts, stores, suppliers and distributors. maintaining a comprehensive library of appropriate data.
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Education
Belaire Magnet High School
12121 Tams Drive
Baton Rouge, La 70815
Certified nursing assistant
Baton Rouge community college
201 Community College Drive
Baton Rouge La,70806
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