Business Process Customer Support

MANIKANDAN.S

Phone: 900-***-****

Email:

****************@*****.***

Location: Tirunelveli, Tamilnadu.

LANGUAGES

TAMIL

ENGLISH

HINDI

SKILLS

PROFILE:

Experienced Customer Support and Operations Professional thriving for enhanced Business Process and attaining Highest level of Customer satisfaction parallel to the Organization’s Objective. Also Proficient in analyzing Data and Providing insights for Business process Improvement.

EDUCATION:

MBA-General

Annamalai university, Tirunelveli. (DECEMBER 2022) BE-Mechanical

Francis Xavier Engineering College,Tirunelveli (JUNE 2016) 12th/HSC

Sri Jeyandra Golden Jublee Matric Hr Sec School,Tirunelveli (JUNE 2012) WORK EXPERIENCE:

Designation- Sr Customer Relationship Lead

Company -Zinka Logistics solutions

(Blackbuck B2B)

1. Channel Management

2. KYC Operation and Onboarding

3. Installation & Service Co-Ordination. (Apr 2022-Aug 2022)

Microsoft Office

Field Recruitment &Training

Data Analysis &Visualization

Communication Skills

Team Handling

CERTIFICATIONS

1. Data Analytics

GUVI,Chennai (Feb-Aug 2023)

Designation- Sr Associate (Ajio B2B-Ecommerce )

Company - Reliance Retail Ltd

1. Sales Support.

2. Order Management

3. Logistics Management

4. MIS Reporting&Analysis

5. Customer Relationship Management.

6. KYC Operationsand Onboarding

2. PGP Logistics Management

IIL,Chennai (Sep2016-June 2017)

Designation-Inspection Officer

Company - AGTRS idart pvt ltd,

1. Cash Management

2. Business support operations

3. Telecalling

(Mar 2019 – Apr 2022)

4. Customer Service (Jul 2018 – Mar 2019)

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