Customer Service Assistant

Didier Konde

***********@*****.*** 980-***-**** Charlotte, NC

SUMMARY

Seeking a Customer Service Assistant role, offering 1 year of experience in customer service at Dunkin Donuts. Skilled in order processing, inventory management, and maintaining high standards of cleanliness. Demonstrated ability to deliver efficient, customer-centric service and operate POS systems effectively. WORK EXPERIENCE

Dunkin Donuts North Carolina

Customer Service Nov 2023 - Sep 2024

• Provided high-quality food and beverage service, upholding company standards for product preparation and delivery.

• Maintained an organized and sanitary work area, contributing to the cleanliness of the customer environment.

• Managed inventory, ensuring the availability of necessary supplies for uninterrupted service.

• Processed transactions with accuracy and upheld the integrity of financial exchanges, enhancing customer trust and satisfaction.

Center Line Locating LLC Charlotte, NC

Utility Locator Nov 2021 - Aug 2022

• Executed precise marking of underground utilities using spray paint and flags to ensure safe excavation and prevent service disruption.

• Located a variety of underground services such as telecommunications, electric, cable TV, gas, water, and sewer, maintaining high safety and efficiency standards.

• Conducted comprehensive searches for underground utilities within assigned areas, documented findings, and captured photographic evidence of each locate.

• Installed and configured customer equipment, conducted thorough testing and adjustments, and performed detailed inspections and analyses to identify and resolve line malfunctions. EDUCATION

Mallard Creek High School

High school diploma or GED, N/A

Feb 2023

Central Piedmont Community College

Associate's degree in Associate of Science, N/A

SKILLS

Effective Planning • Time Management • Inspection and Maintenance • Problem Solving • Low Voltage Wiring • Team Building • Training and Mentoring • Life Safety System • Fire Alarm Programming • Customer Service • French • English • Swahili • Spanish • Portuguese

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