Operating Room Customer Service

Muhsin Osborne

650-***-**** - ********@***.***

OVERNIGHT STOCKER

Collaboration – Problem Resolution – Product Knowledge

“A reliable, respectful, energetic hard-working Technical Assistant who handles trauma and elective cases with ease] …” ...J. Staunton, MD., Preoperative Dir., Santa Clara Valley Med. Center

Over 20 years of direct assistance to anesthesiologists in surgical settings looking to transfer skills within the medical industry. Previous experience in medical sales support with customer service orientation. Experience with and daily use of Anesthesia products in the operating room. Significant understanding of the challenges that anesthesia faculty have with certain competitor products (see Career Highlights).

Extensive knowledge of complex equipment care and maintenance.

Creative problem solving that requires quick thinking and calm execution during crisis moments.

American Society of Anesthesia Technologists and Technicians, since 2017.

Extensive travel acceptable.

Microsoft Excel - Patient Care – Sterilization – Retail Sales

Stocking of Drug Carts, Machines, and Cabinets – Healthcare – Sterilization Problem Solving – Trauma Care – Elective Surgery - Technical Device Setup/ Calibration/Troubleshooting – Equipment Decontamination

Career Highlights

Team Collaboration: Worked with anesthesia department at the Department of Veteran Affairs to develop and set up an overnight telephone answering service for anesthesia residents and faculty members to use to facilitate the setup of technical devices and equipment needed for the following day. This greatly enhanced the efficiency of the operating room team.

Problem Resolution: During tenure at Stanford Medical Center, won a Rose Award for outstanding performance during a major trauma in the operating room. This involved loss of a lot of blood while patient was giving birth. Assisted physicians by calmly setting up an arterial line to control blood loss while they tended to other matters.

Knowledge of Anesthesia Products: Thorough knowledge of a variety of anesthesia products and the issues they present in the operating room. For example, endotracheal tubes sometimes have a faulty design manufactured into them that can make the tubes dangerous to use. If the tube becomes loose in the trachea, it will not sustain positive pressure, causing inductionproblems.

Muhsin Osborne, page 2

Professional Experience

Anesthesia Technical Assistant

Methodist Hospital, Sacramento, CA 2022 - Present

Mills Peninsula Medical Center, Burlingame, CA 2020-2022

Santa Clara Valley Medical Center, San Jose, CA 2012-2018

Department of Veteran Affairs, San Francisco, CA 2009-2012

Stanford Medical Center, Palo Alto, CA 2000-2006

Sales and Support Associate

Olympus America Medical Systems, San Jose, CA 2007-2008

Provided in-service training to 20-30 nursing staff on use of the esophagogasroduodenoscopy equipment so that they would understand the pros and cons of the device which was used at various hospitals.

Met with hospital management near end of contract term to gauge their interest in continuing using the device. This helped the technical side of the company to focus on upgrades and the sales team to focus on retention of clients.

Education / Volunteerism

AIMS COMMUNITY COLLEGE, Greeley, Colorado 1997-1998

Associate of Science in General Studies / Biology

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