Customer Service Call Center
Resume:
Jane
Jara Suira
*** * **** *****; Payson, UT
**651
*********@*****.***
Dedicated in Call Center and Warehouse Industry. Demonstrated strengths in Customer Service Management and trend tracking. Good at troubleshooting problems and building successful verbal and written communications. Work well under stress as well with other departments, I, myself consider myself a Team Player, and willing to take challenges wherever it will take me.
Skills:
Microsoft Word- 5years
Customer Relations- 5 years
10 Key Touch= 6 years
Bilingual (Spanish) 10+ years (Read, write, and speak) Experience:
Customer Service Representative
10/16/2020- 05/10/2024
Doterra International Call Center
Pleasant Grove, UT 84062
Duties:
Placing Orders for Members
Upselling Products
Product Information
Taking Payments
Upselling Products
Signing up Members
Production Worker
06/30/2020-08/01/2020
Intermountain Nutrition
Payson, UT 84651
Duties:
Adjusted work to match specifications set for different products and work orders
Worked High Volume production lines exceeding units per hour
Packaged finished products into boxes, cartons, and containers for shipping to customers
Minimized safety hazards by maintaining clean and organized work areas
Moved products to the next station for further processing or packaging 7
Bilingual Customer Service Rep II
08/20/2013-11/01/2019
Nature’s Sunshine
Spanish Fork, UT 84663
Duties:
Met Sales targets consistently by cross-promoting items to customers
Assisted customers needing help with company tools and order systems
Translated correspondence to and from customers in Spanish
Managed order placements, refunds, and exchanges in English/Spanish
Offered callers information in English/Spanish and answer questions and assist members with any issues or concerns
Supported Spanish speaking customers through consecutive translation for representative by accepting transferred calls
Fielded both inbound and outbound calls in Call Center with high volume of daily interactions
Handled simultaneous tasks such as talking and typing with good multitasking abilities
Addressed customers with effective inter-departmental collaboration Education:
09/1986-06/1990
Chino High School
5472 Park Place
Chino, CA 91710
Vocational ROP
Computer Applications
09/1989-06/1990
References: Available upon Request
2
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