Front Desk Office
Resume:
Elizabeth Zapata
Palm Beach Gardens, FL *****
************@*****.***
Work Experience
Front Office Supervisor
DoubleTree by Hilton-Palm Beach Gardens, FL
February 2021 to Present
Answer switch board,check in guests, checkout guests, my sure call around to other HOTELS Rate and Occupancy is complete,. Post Advanced deposits for accounting . Every Thursday I have to do a posting of an allowance credit for the advanced deposits for accounting . Restock supplies at the front desk, make sure everything is neat and tidy, deliver towels sheets,pillows to guests, train others how to use the computer, make reservations. Make third party reservations, such as booking.com Expedia, hotel beds, and hotel tonight, I also make sure that the tax exempt forms are filled out correctly, I make sure that credit card authorization forms are filled out correctly with the proper documentation. I correct and make any adjustments to the rate the taxes on the guests folio. I am also responsible for an email departure letter that we send the departing guest each day. I work extensively with a comptroller, and the HR department . I make sure that the Hilton Honors Diamond and Gold get their food and beverage credit and if not I have to add it either before or after the departing guest leaves .I'm charging and deleting no shows and checking the audit packet posting banquet groups,to excel correcting any allowances and charges that guest make.
Front Desk Auditor
Homewood Suites by Hilton-Palm Beach Gardens, FL
February 2017 to February 2023
• Check in guests, check out guests /on call for audit print reports email report packet to to building next door Brock development answer phones make sure coffee made for guests, in a.m. set up for breakfast. Auditor front desk
Embassy Suites by Hilton-Palm Beach Gardens, FL
March 2007 to February 2016
I checked in guests,answered the phones,check out guests balanced the house accounts /balanced the credit cards,did the trial balance report, brought down the computer,for audit, printed all the reports for the managers, and made reservations,printed and folded Express checkouts. PT Time auditor, front desk
DoubleTree by Hilton-Palm Beach Gardens, FL
April 2000 to January 2005
Pbx, operator, part time auditor, put in Wake up calls,, checked in guests, made reservations, printed,Express check outs checked out guests I also did the part-time audit which was processing credit cards balancing,house accounts doing Advanced deposits, rolling over the computer bringing up the new day,doing the daily spreadsheet and express checkouts Night Manager/Auditor
Holiday Inn Palm Beach Airport and Conference Center-West Palm Beach, FL January 1997 to April 2000
My duties as a night manager,to make sure all the desk clerks uniform on time the work was complete, Check guests in and out,I was responsible for a $2,000 Bank, PBX operator, room service, bar, pool attendant, shuttle driver and part-time auditor, balance all the accounts run all the reports Front Desk Clerk
MacArthur's holiday inn-Palm Beach Gardens, FL
October 1991 to September 1996
Front desk agent/and Van driver / part time auditor,/:Check in guests, checkout guests, balance credit cards,,occasional room service,clean rooms, take reservations,pbx operator,I occasionally drove shuttle to get passengers to and from Airport and did audit,and balance Daily reports Education
Cosmetology license in Business, hairstyling
Marinello school of beauty - Los Angeles, CA
September 1982 to October 1983
Some high school
Skills
• Front Desk
• Front Office
• Guest Service
• Reception
• Customer Service
• Hotel experience (10+ years)
• Basic math
• Hair Styling
• Phone Etiquette
• Cash Handling
• Makeup Application
• Upselling
• Cleaning Experience
• OnQ an word perfect (10+ years)
• Food service
• Administrative experience
• Microsoft Excel
• Microsoft Office
• Nail Care
• Coffee Experience
• Clerical Experience
• Team development
• Front desk
• Communication skills
• Computer skills
• Organizational skills
Awards
Employee of year
December 2008
Employee of the year at Embassy suites 2008
Certifications and Licenses
Licensed Cosmetologist
June 2020 to Present
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