Customer Service Manager
Resume:
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G O R D A N O 3100 Winterpark Dr #3100,
Simpsonville, SC 29680
PROFESSIONAL SUMMARY
Hardworking and reliable customer service associate focused on going above and beyond
to support team and serve customers. Trained in customer service and offering top-notch
server abilities. Motivated to continue to learn and grow as customer service professional.
Skilled team player with strong background in production environments. Works well
independently to handle assignments and always ready to go beyond basics assignments.
Quick learner,with management abilities.
Hardworking team member focused on completing work quickly to consistently exceed
targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to
business success.
EXPERIENCE
Server, Paisano's, Feb 2018 - Apr 2018, Greenville, SC
¢ Upheld high sanitation and safety standards while delivering and serving food.
Customer Service Specialist, P&L Enterprises, LLC, Nov 1999 - Jan 2006, Greenville, SC
* Responded to pre-sales inquiries, returns, and routine order processing support.
« Studied company products and services to maintain relevant knowledge and deliver top-
notch service.
« Fostered productive business relationships and promoted long-term growth opportunities.
© Facilitated clear communication between distribution centers, carrier companies, and
customers to expertly resolve inquiries.
* Handled all human resource paperwork and accounting, completed payroll
Customer Service Manager, Bi-lo, Feb 1995 - Oct 1999, Taylors, SC
* Coordinated and oversaw new customer service team member training sessions.
¢ Directed phone calls to shorten service time and steer conversations towards targeted
solutions.
Studied customer interactions and collected feedback to identify potential service
improvements.
Supported other departments and external inquiries during peak periods to reduce wait
times and maximize customer satisfaction.
Handled staff operations and monitored inbound and outbound calling.
Managed and reviewed daily CRM reports.
Studied company products and services to maintain relevant knowledge and deliver top:
notch service.
Facilitated clear communication between distribution centers, carrier companies, and
customers to expertly resolve inquiries.
Responded to pre-sales inquiries, returns, and routine order processing support.
EDUCATION
GED 4 iG
Greer High School - Greer, SC
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