Customer service Advisor
Resume:
Christina Gates
Customer Advisor
Houston
Dynamic Advisor with over 16 years of experience providing high-quality guidance and advice. Skilled in conducting in-person and remote client interviews, maintaining accurate documentation, and processing Fair Hearing Appeals requests. Adept at cultivating and maintaining relationships to support asset recovery efforts, with a proven track record of locating hard-to-find individuals and consistently achieving high success rates. Known for going the extra mile to help individuals succeed, I bring strong problem-solving, communication, and organizational skills to drive customer satisfaction and team success. Eager to secure an entry-level Advisor position and contribute to achieving organizational goals with excellent time management and interpersonal skills.
PERSONAL INFORMATION
Address:, Houston,
Nationality:
Driving License:
Hobbies:
SKILLS
Client Interviews
Documentation
Fair Hearing Appeals
Relationship Management
Asset Recovery
Problem-Solving
Communication
Organizational Skills
WORK EXPERIENCE
* April 2008 – September 2023
Advisor at TEXAS HEALTH AND HUMAN SERVICE,
- Conduct in-person and remote client interviews to determine eligibility for government assistance programs
Maintain and update client lists, ensuring accurate and thorough documentation of eligibility information
Process Fair Hearing Appeals requests, verifying the validity of appeals and preparing hearing packets as needed
Demonstrate knowledge of State and Federal Laws and regulations related to government assistance programs
As an Advisor at Texas Health and Human Service, I maintained awareness of client information, conducted interviews to accurately determine eligibility for various assistance programs, and documented gathered information. I also worked in Appeals, processing Fair Hearing Appeals requests and verifying the validity of appeals. Additionally, I demonstrated knowledge of State and Federal Laws and rules related to relevant program areas, utilizing fact-finding techniques to evaluate applicant information while understanding and applying detailed regulations and policies.
* October 1996 – January 2008
Lead Skip at Linebarger, Goggan, Blair Law Firm,
- Cultivated and maintained relationships with Field Agents to support asset recovery efforts.
Expedited company asset recovery by locating debtors and their property within Number to Number days past due.
Upheld state regulations and ethical standards in all skip tracing activities.
Improved team performance by consistently achieving high success rates in locating targets.
Utilized various databases and online resources to locate hard-to-find individuals.
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