Customer Service Call Center

Lyric K James

**** ******** **** ****; Apt ***

Tampa, Florida 33619

Phone: 813-***-****

Email: **************@*****.***

OBJECTIVE:

To obtain the position in a results and services driven atmosphere where my skills, dedication and commitment to hard work will provide unlimited career advancement opportunities.

EDUCATION:

Galileo Academy of Science and Technology

San Francisco, California August 2009- June 2013

DIPOLMA

TRAINING:

` Hillsborough Community College; April 2018

Security Guard Training Unarmed – Certified G-Licence

WORK HISTORY

Maximus

Medicare Customer Service

Tampa, FL 2020-2022

oHigh volume Inbound Call Center

oAdvised and assisted Medicare beneficiaries by explaining their coverage’s, comparing and or

oenrolling in drug plans

oAnswered billing questions and assisted with claim issues

oReferral to different agencies for assistance

oEvaluating insurance policy to verify coverage for the health insurance.

oArranging and assessing health insurance claim forms

Customer Service Representative

OneNine71

Tampa, Fl 2019-2021

oAnswer customer telephone calls regarding existing accounts

oRespond to questions and concerns about service and escalate calls appropriately

oConsult with customers to evaluate needs and determine best options

oUpgrade service and offer additional service packages

oConsistently improve satisfaction through expert resolution of conflicts, issues and concerns

REFERNCES AVAIABLE UPON REQUEST

Contact this candidate