Customer Service Technical Support

NELLY MUKADI

Charlotte, NC *****

704-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Highly motivated and customer-focused technical support professional with a strong background in troubleshooting software applications and providing excellent customer service. Actively seeking for a job that can suit.

SKILLS

Technical Skills:

• Microsoft Excel

• knowledge of software applications

• Software Development Life Cycle

• Ms Word

• Technical Support and

Troubleshooting

WORK HISTORY

01/2024 to Present

ABM

Charlotte Airport – Housekeeping, Ky

• Report Maintenance Issues: Identify and report any maintenance or repair needs to appropriate personnel.

• Customer Service: Provide courteous and professional service to guests or passengers as needed.

• Special Requests: Accommodate special requests or instructions from clients or supervisors.

• Collaborated with Level II support and development teams to escalate and resolve complex issues.

INTERNSHIP

09/2015 to 11/2015 SIFORCO– Kinshasa, Congo RD

• Collaborated with team members to identify and mitigate potential security risks and threats.

• Supported the Electrician team in conducting vulnerability assessments and on company systems and networks.

• Assisted in monitoring and analyzing Current traffic and logs to detect and respond to any risky activities.

• Prepared comprehensive reports on security findings, recommendations, and risk assessments for management review.

EDUCATION

09/2018-12/2021

Bachelor of Science in Communication and Media

SUPINFO International University - Brussel, Belgium

• 3.13 GPA

LANGUAGES

English

Professional

French

Native or Bilingual

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