Payment & Research Specialist

BROOKE PEEK

SUMMARY

* ***** ** ******** *******,

including face to face and phone

interactions.

Highly adaptable at learning and

understanding new procedures

and techniques.

Reliable, Honest, Positive

attitude with attention to detail.

Hard working & focused on

completing work quickly and

efficiently to consistently meet

targets.

CONTACT

**********@******.***

214-***-****

EMPLOYMENT

Conifer Health Solutions

Aug. 2018 to Current

Thoroughly research missing and misapplied payments, post & transfer payments to where they belong.

Manage daily task of Unidentified accounts & CIDs consistently and seek opportunities to help business

targets.

Finish all task and assignments adhering to deadlines. Follow established guidelines and procedures to complete daily job duties to ensure quality work.

Identify payer trends

Foot Locker

Sales Associate June 2013, June 2013 to Oct. 2015

Store Manager Oct. 2015 to Aug. 2018

Encouraged team-oriented culture with common sales, service and productivity goals.

Responsible for operational excellence, training, and coaching staff of 15.

Accountable for billing/claims of new products, shrinkage and product loss for store & maintaining APC

score of 90% or above.

Set clear performance expectations for employees and implemented improvement plans to help each reach targets.

Customer Service, Leadership, Operational Excellence, Time Management, Research Skills, Self-Motivation, Multi-task & Handle High-volume Workloads, Workload Prioritization, Microsoft Excel, Trained in ACE, PBAR & EPIC,

Knowledgeable in Vi-web, On-demand as well as payer portals

Contact this candidate