Service Representative Customer

SARA HOWELL

*************@*****.*** 361-***-**** Rockport, TX 78381

Summary

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Cost Reduction

Operations Management

Employee Scheduling

Task Delegation

Recruiting and Interviewing

Product and Service Knowledge

Employee Performance Evaluations

Sales Monitoring

Staff Management

Customer Relationship Management (CRM)

Employee Performance Evaluation

Orientation and Training

Hiring and Training

Microsoft Office Expertise

Team Motivation

Customer Relations

Retail Operations

Money Handling

Retail Operations Management

Schedule Oversight

Sales Reporting

Experience

Bam Coastal Pizza (Dominos) Rockport, TX

Asst Manager

05/2023 - Current

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Completed inventory audits to identify losses and project demand.

Delegated tasks to team members based upon skill level and to achieve organizational goals.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Resolved customer inquiries and complaints requiring management-level escalation.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Delegated work to staff, setting priorities and goals.

Recruited and trained new employees to meet job requirements.

City of Rockport Rockport, TX

Receptionist

08/2022 - 05/2023

Answered and directed incoming calls using multi-line telephone system.

Processed payments and updated accounts to reflect balance changes.

Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Sorted incoming mail and directed to correct personnel each day.

Maintained daily calendars, set appointments with clients and planned daily office events.

Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.

Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.

Greeted customers, answered general questions and directed to appropriate locations.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Greeted visitors entering establishment to determine nature and purpose of visit.

Monitored reception area to provide consistently safe, hazard-free environment for customers.

Maintained client accounts by obtaining, recording and updating personal and financial information.

Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Composed and prepared routine correspondence, letters and reports with job-related software.

Served visitors by greeting, welcoming and directing to appropriate personnel.

Express Food Mart Rockport, TX

Customer Service Representative

05/2020 - 08/2022

Developed strong customer relationships to encourage repeat business.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education and Training

Rockport Fulton High School Rockport, TX

High School Diploma

05/2010

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