Customer Service Experience

CA

CYNTHIA ARAGON

**********@*****.*** 480-***-**** Tempe, AZ 85282

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer- focused environment.

Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base. Motivated, service-oriented Bartender with several years of high-volume restaurant experience. Extensive wine, beer, and cocktail knowledge. Creative with developing new mixology recipes. Payment Processing

Beverage Preparation

Health codes compliance

Cash and credit transactions

Outgoing Personality

Extensive wine knowledge

Extensive beer knowledge

Ordering Procedures

ABC regulations

Wine and liquor expertise

Able to stand 20 hours

Point of sale systems

Cash Register Operation

Maintaining a clean bar

Inventory

New Hire Training

Identification verification

Responsible Alcohol Service

Complex Problem-Solving

Outstanding customer service

Harkins Theatre Az Mills Tempe, AZ

Bartender

09/2023 - Current

Greeted customers and provided excellent customer service. Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Organized storeroom inventory of supplies such as cups, napkins, straws. Performed opening and closing duties including restocking supplies. Adhered to state regulations regarding serving alcohol responsibly. Attended regular training sessions to stay updated on new products or trends.

Followed safety protocols while handling sharp tools or dangerous chemicals.

Checked identification cards for proof of age prior to serving alcohol beverages.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Trained new bartenders on drink preparation and upselling techniques. Summary

Skills

Experience

Ace Hardware Tempe, Arizona

Cashier Team Lead

06/2020 - 10/2022

Assisted cashiers with resolving customer complaints and inquiries. Provided guidance to cashiers on how to accurately ring up customers' purchases.

Trained new cashiers on proper use of registers and store policies. Performed daily opening and closing procedures for the register area. Conducted inventory audits to ensure accuracy of product levels in the register area.

Processed refunds and exchanges according to company policy. Recognized potential theft or fraud attempts by monitoring suspicious behavior.

Assisted customers with locating items within the store when requested. Supported other teams when necessary, such as stocking shelves or bagging groceries.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Inventoried stock and placed new orders to maintain supplies for expected demand.

Friendship Village Tempe, AZ

Bartender/ Waitress

07/2017 - 04/2019

Processed payments accurately and efficiently with POS system. Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Attended regular training sessions to stay updated on new products or trends.

Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Participated in weekly team meetings to discuss goals and objectives set by management.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships. Recommended food and drinks to patrons based on preference, pairings and special promotions.

Maricopa Community Colleges - Mesa Community College Mesa, AZ Criminology

Expected in 05/2027

November 10, 2023 - November 2025

March 18, 2024 - March 18, 2027

November 08, 2023 - November 08, 2029

Education and Training

First Aid/CPR certified

Food Handlers Card

Level 1 Fingerprint Clearance Card

Contact this candidate