High School Customer Relations

Hesperia, Ca 760-***-**** ****************@*****.***

SAMANTHA CORRAL

EDUCATION

Hesperia High School, Hesperia, Ca

High School Diploma, 05/21

Victor Valley College, Victorville, Ca

Associates in Nursing, Expected in 2025

SUMMARY

Experienced in Office Management and Administration, optimizing productivity, efficiency, and service quality across various environments. Dedicated to resolving issues, an active listener and making sure to meet customer/ or patient satisfaction. Caring and compassionate, and experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Excels in recordkeeping, time management and patient observation. Well versed in medical terminology and can advocate for those who may not be able to advocate for themselves. SKILLS _

~ Fluent in Spanish ~ Positive Interactions ~ Billing & Payment Processing

~ Adaptable & Flexible ~ Cooperative Operations ~ Documentation Skills

~ Resolving Discrepancies ~ Customer Relations ~ Data Collection

~Report Writing ~ Intervention Management ~ Electronic Charting WORK HISTORY j

Respite Care Provider 07/2023 to Present

In Home Support Services, Hesperia Ca

● Assisting an elderly woman with daily tasks such as bathing, dressing, feeding, and other household tasks that she is not able to

● Ensure accurate medication is received in a timely manner according to specific instructions

● Observing and reporting any changes in condition or behavior to ensure prompt medical attention if necessary as well as advocating for their needs

● Enhancing the well-being of my recipient by ensuring comfort and dignity during my care Registered Behavioral Technician 10/2022 to Present Behavioral Health Works, Hesperia Ca

● Employ special educational strategies or techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, or memory.

● Communicate nonverbally with children to provide them with comfort, encouragement, and positive reinforcement.

● Confer with parents, administrators, social workers, or other professionals to develop individual education plans and discuss their children's progress, advise them on using community resources, or teach skills for dealing with students' impairments.

● Develop or implement strategies to meet the needs of children with a variety of disabilities.

● Teach socially acceptable behavior, and personal development skills such as goal setting, independence, and self-advocacy.

Cashier 02/2022 to 09/2022

La Bufadora Baja Grill, Victorville, Ca

● Operated cash register for cash and credit card transactions.

● Worked flexible schedule and extra shifts to meet business needs.

● Answered questions about store policies and addressed customer concerns.

● Worked closely with shift manager to solve problems and handle customer concerts.

● Operated cash register to record transactions accurately and efficiently.

● Learned cook and food preparation positions and provided backup at key times. Office Manager / Dispatcher 02/2021 to 01/2022

Rolas Trucking Inc., Hesperia, Ca

● Optimized organizational systems for payment collections, deposits, and recordkeeping

● Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

● Managed office operations.

● Managed Budgets, appointment scheduling, employee and events and accounts to improve overall productivity

CERTIFICATIONS V

● CPR (BLS)

● Emergency Medical Technician

● Registered Behavioral Technician

LANGUAGES S

● Spanish (Fluent)

VOLUNTEER WORK/EXPERIENCE V

● Desert Valley Hospital, Hesperia, Ca

Internship, Volunteer for Clinical Hours APRIL 2022 Clinically completed 24 hours of volunteer clinical time for EMT basic training at Victor Valley College

● Rancho Verde High School, Moreno Valley Ca

Student Athletic Trainer Volunteer 2019-2020

Worked under athletic trainer developing preventative, therapeutic, rehabilitative and emergency medical care programs for student athletes. Evaluated injuries and administered emergency first aid and CPR/AED to student athletes during practice, training sessions, and intercollegiate contests.

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