Customer Service Flexible Schedule

BRIDGET JOHNSON

Burton, MI ***** • 810-***-**** • *****************@*****.***

Professional Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successfully providing fast, high-quality customer service to guests in restaurant settings.

Skills

ServSafe

Food Sales and Promotion

Material Handling

Time Management Skills

Assist Customers

Quality Inspections

Cash Register Systems

First Aid

Work History

Server, 09/2023 to Current

Applebee's Grill + Bar – Burton, MI

Serve food and beverages promptly with focus attention to customer needs.

Work with POS system to place orders, manage bills, and handle complimentary items.

Maintain clean and organize dining areas to uphold restaurant hygiene standards.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Carry out opening, closing and shift change duties to keep restaurant working efficiently.

Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for Grill and Bar restaurant with social relevancy and intentionality.

Cashier, 02/2023 to 05/2023

Kroger – Burton, MI

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Lifted up to 50 pounds at once and used forklift to move heavier loads.

Cashier, 11/2022 to 01/2023

Meijer – Burton, MI

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Interact with over 100 customers each day.

Customer Service Representative, 08/2021 to 12/2021

Iqor – Tupelo, MS

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to 25 customers, paying attention to special needs or wants.

Answered constant flow of customer calls with minimal wait times.

Handled customer inquiries and suggestions courteously and professionally.

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Lead Cook, 08/2020 to 08/2021

Tupelo Public School District – Tupelo, MS

Cooked breakfast and lunch meals for students and staff.

Prepared meals for lunch and dining services with average of 15 tables per day

Cook/Dishwasher, 08/2019 to 02/2020

Sodexo – Blue Springs, MS

Set up and prepared cooking supplies and workstations during opening and closing.

Took food orders from cashiers and cooked items quickly to complete order and serve hot.

Quality Control Inspector, 06/2019 to 08/2019

QIC Toyota – Blue Springs, MS

Inspected quality of products, taking note of functionality, appearance and other specifications

Communicated with production team members about quality issues.

Bistro Attendant, 07/2018 to 06/2019

Bistro, Courtyard by Marriott – Tupelo, MS

Handled business administration functions such as payroll, cash register counting and supply ordering.

Filled in for absent employees in any position, keeping operations efficient even when short-handed.

Dietary Cook, 03/2017 to 06/2017

Pontotoc Health and Rehab Center – Pontotoc, MS

Sanitized and organized kitchen and equipment according to food and health safety standards

Followed standard recipes, menus and apportions according to established standards.

Resident Assistant, 03/2015 to 01/2017

Methodist Senior Services – Tupelo, MS

Helped residents with bathing, grooming, and daily activities and provided companionship.

Attended, participated, and contributed to monthly staff meetings addressing resident needs.

Responded to room transfers, incident reports, and maintenance requests.

Nurse Assistant, 08/2015 to 05/2016

Visiting Angels Living Assistance – Tupelo, MS

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Helped patients effectively manage routine bathing, grooming and other hygiene needs.

Reported unusual or urgent circumstances in patients' condition or environment immediately.

Supported needs of 10 residents under long-term care

Education

Bachelor of Arts: Business Administration/entrepreneur, Expected in 12/2023

Strayer University - Memphis, TN

The Society for Collegiate Leadership & Achievement Member

Golden Key International Honor Society Member

National Honor Society Member

Alpha Sigma Lambda Honor Society Member

Sigma Chi Psi Sorority Incorporated Member

Certified Home Health Aide: 04/2023 -Charter Healthcare Training Center - Flint, MI

High School Diploma: 05/1999 - Eastside High School - Cleveland, MS

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