Technical Support It Technician
Resume:
https://www.cvtemplatemaster.com
Clement Owusu
I T T E C H N I C I A N
***********@*****.***
LG 570, Accra-Ghana
linkedin.com/in/clements-owusu-1635021a3
SUMMARY
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. WORK EXPERIENCE
IT Technician and Marketing Specialist
July 2022-2024
United Arab Emirates, Dubai
Maintained office PCs, networks and mobile devices.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Microsoft Windows Installer
February 2018-2021
Accra Ghana
Inspected installations to check for functionality and maintain customer satisfaction.
Laid out materials and system components to prepare for installation.
Operated tools, equipment, and machinery according to safety standards.
Installed complete systems at new residential and business construction sites. EDUCATION
Microsoft Office
February 2020
Diploma
I have the ability to use Word for creating written documents, Excel for organizing and analyzing data, and PowerPoint for creating presentations. My experience includes using Outlook for managing emails and calendars, as well as OneNote and Access. https://www.cvtemplatemaster.com
Airline Ticketing and Reservation
June 2018
Diploma
The experience taught me about the process of selling and booking airline tickets for customers. It also includes understanding the various ticketing systems, airline policies, and procedures for reservation changes and cancellations. The study may also cover topics such as airline ticket pricing and revenue management, as well as customer service and conflict resolution in the airline industry.
SKILL
Desktop Technical Support
Hardware Installation
Technical Support
Software configuration
Network Troubleshooting
Remote Support
System Administration
Application installations
Mobile Device Management
Operating system management
Software Upgrades
Computer Diagnostics
Employee Computer Support
OTHER
As an IT specialist, I am constantly learning and adapting to new technologies and updates in the fast-paced world of technology. I acknowledge myself for my dedication and commitment to staying current in the ever-changing field of IT, and for continuously improving my skills to provide the best solutions and support for my clients. I am proud to be a part of this dynamic and challenging industry.
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