Customer Service Store Manager
Resume:
Jill Ann Russell
Nazareth, PA 18064-1740
***********@*****.***
Summary
Service focused Customer Service Supervisor and Store Manager with strong interpersonal, multitasking and organizational skills. Experienced in all facets of customer service in office and retail settings.
Experience
Everstory Partners LLC, Allentown, PA 2021 – present
Head Administrator
Head office administrator and coordinator for location. Responsibilities include management of admirative staff, procurement, customer service, contract management, payroll, training and direction of maintenance resources. Also handles accounts payable and accounts receivable for location.
Dollar Tree, Nazareth, PA 2014-2023
Assistant Store Manager
Leadership of retail staff and customer service. Responsibilities included daily register audits, cycle counts and vendor management.
Dollar General, Easton, PA 2013
Store Manager
Leadership of retail staff and customer service. Responsibilities included development of the planogram, cycle counts and management of vendors. Staff management included development of individual productivity goals, employee schedules, management of the employee communication center as well as training plans.
Toys R Us, Whitehall, PA 2010-2013
Front End Supervisor
Supported store leadership team in direction of retail staff and customer service. Responsibilities included training and coaching of floor and office staff. Developed merchandising plans for the displays and register areas. Conducted monthly audits.
Education
Katharine Gibbs Business School - New York, New York
Secretarial Certificate Graduate - Major: Business/Secretarial Studies
Harry S. Truman High School - Bronx, New York Diploma - Major: General Studies
Skills
Basic PC skills including Microsoft Office and Google Apps
Typing 40 WPM
Vendor Management
Contracts and Property Deeds
Accounts Payable
Accounts Receivable
Payroll Management
Retail Merchandising
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