Customer Service Case Management
Resume:
CHRISTIAN XAVIER TAYLOR
Cordova, TN 38016
************@*****.***
ATTRIBUTES
Positive, dedicated, goal-oriented and dependable individual with proficiency working in a time sensitive environment, meeting deadlines, and adhering to safety regulations. Demonstrates great customer service skills in person and via telephone with experience working with marginalized communities and those experiencing trauma and/or in crisis. EXPERIENCE
Randstad
Assembler/Picker April 2024-July 2024
• Build and mold inflatable pipe plugs for IPS.(Assembler)
• Work on the warehouse floor using company machines to make additional houseware products.
• Pick out detailed orders that have been placed by customers of Varsity.(Picker)
• Restock duty, and data tracking to keep count of the company’s merchandise needed for specific orders Hospitality Hub of Memphis
Case Counselor April 2023-September 2023
• Conducted intake interviews and assessments with clients to determine their immediate needs.
• Assess clients with intellectual disabilities, bipolar disorder, schizophrenia, etc.
• Pre Qualify clients with needs-based referrals to public and private service providers • Tailor unique treatment plans and provide ongoing case management.
• Greeted clients and answered phones. Screened and transferred calls.
• Sorted and issued mail to the unhoused population. Shelby County Government
Outreach Specialist/ Covid Awareness March 2022-April 2023
• Practiced the safety of Covid-19 Awareness
• Hosted and organized multiple Covid-19 Vaccination Events, where atleasts 40-plus people would have received the vaccine.
• Covid-19 Events usually includes contacting different venderes who administer the Covid-19 vaccination, providing different incentives for individuals who get vaccinated, including additional health resources, being able to create an itinerary that explains the sources that will be included during the vaccination event
• Conducted monthly data reports on individuals who were presented with Covid-19 awareness while also including the number of vaccines administered
• Used phone banking to further spread Covid-19 Awareness Hospitality Hub of Memphis
Mail and Reception Clerk July 2021-February 2022
• Greeted clients and answered phones. Screened and transferred calls.
• Sorted and issued mail to homeless clients.
• Conducted intake interviews and assessments with clients to determine their immediate needs.
• Assess clients with intellectual disabilities, bipolar disorder, schizophrenia, etc. • Pre Qualify clients with needs-based referrals to public and private service providers, • Tailor unique treatment plans and provide ongoing case management. FedEx
Package Handler, December 2020-August 2021
• Warehouse duties included loading, unloading, and sorting of packages of various sizes.Unloaded materials and merchandise from incoming vehicles and stacked them in assigned places.
• Identified damages and reported shortages or quality deficiencies to management.
• Our team had a goal of completing each shift without injury, damages, or shrinkage. Courtney Taylor Professional Lighting
• Lighting and Sound Associate, Feb. 2017 - present (part-time as needed)
• Stocking shelves, loading required equipment for travel to customer events.
• Was responsible for setting up lighting and sound equipment.
• Inspected equipment for damage after use and checked it against an inventory list.
• Made sure equipment was in working order and safely installed. EDUCATION
Coahoma Community College 2019-2021 Major: Business Management Langston University 2019 Major: Business Management Whitehaven High School Graduate: H.S. Diploma
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