Service Representative Patient

CATRINIA DAILEY

**** *. **** ****** · 312-***-****

******.*******@*****.***

I am currently looking for a full time or part time position in an environment that offers a greater challenge, with the opportunity to help the company advance efficiently and productively.

EXPERIENCE

05/2020 - 02/2023

PATIENT SERVICE REPRESENTATIVE

University of Chicago Medical Center/ Neurology and Neuroscience

-Advanced knowledge of EPIC.

-Knowledge of Medical Insurance and Coverage Verification.

-Knowledge of scheduling patients for EMG’s, EEG’s, Botox procedures, along with DBS procedures.

-Expedited service to 400+ patients daily, yielding an increase patient satisfaction rate.

03/2019 - 04/2020

PATIENT SERVICE REPRESENTATIVE

University of Chicago Medical Center/ Dearborn Station

-Advanced knowledge of EPIC.

-Knowledge of Medical Insurance and Coverage Verification.

-Knowledge of scheduling patients for diagnostic tests, mammograms, MRI’s and biopsies within department guidelines.

-Expedited service of 100+ patients daily, yielding an increase patient satisfaction rate.

05/2011 – 03/2019

PBX OPERATOR

HOLIDAY INN CHICAGO MART PLAZA

-Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

-Pleasantly deal with customers to ensure satisfaction. 06/2000 – 11/2009

CASHIER

A & G Wholesale

-Make sales referrals, cross-sell products and introduce new ones.

-Resolve customer complaints, guide them and provide relevant information.

-Handle cash transactions with customers using the cash register. EDUCATION

08/2019- 05/2022

ASSOCIATES IN LOGISTICS MANAGEMENT, OLIVE HARVEY COLLEGE 07/2018

ADULT EDUCATION, OLIVE HARVEY COLLEGE

Completed G.E.D., and am taking a College Skills Seminar course that will prepare me for college classes upon graduation of G.E.D. completion. 09/1990 - 06/1993

GENERAL EDUCATION, SOUTH SHORE HIGH SCHOOL

2

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