It Support Active Directory

Keith Green

Infrastructure Administrator

Contact Information:

Cell: 414-***-****

Email: ********@*****.***

Professional Summary

Seasoned IT professional with extensive experience in managing complex infrastructure environments and delivering high-quality IT support. Known for exceptional problem- solving abilities and a commitment to enhancing customer satisfaction with meticulous attention to detail.

Core Competencies

• Server Administration: VMWare, Nutanix AHV, Windows Server Update Services

(WSUS)

• Endpoint Management: Tanium, SCCM

• Active Directory & Microsoft 365: Administration, Azure AD, SSO configuration

• Scripting & Automation: PowerShell scripting, Group Policy Management

• Service Management: ITIL v4, Team Dynamix (TDX), Remedy, Cherwell, ITPro

• Communication & Problem Solving: Strong analytical skills, effective multitasking, and clear communication

• Network Administration: Administration and management, SolarWinds, IPAM, DHCP, DNS

• Backup & Recovery: Expertise in Rubrik and Commvault systems Education & Training

• Microsoft Azure Administration - August 2024

• Tanium Essentials (Endpoint Management) - March 2023

• Nutanix Enterprise Cloud Administration - March 2024

• Automating Administration with Windows PowerShell - New Horizons Class 10961, November 2021

• ITIL v4 Training (IT Infrastructure Support) - February 2021

• Microsoft Office 365 Administration - October 2016

• IBM Spectrum Protect (Tivoli Storage Manager) - May 2002

• High School Diploma - Harold S. Vincent High School, Milwaukee, WI, June 1983 Professional Experience

Infrastructure Administrator

City of Goodyear, AZ

June 2021 – Present

• Manage city-wide IT infrastructure including servers, networks, telephony, backup systems, and advanced technology.

• Administer Rubrik and Commvault backup systems.

• Oversee Microsoft products: Active Directory, M365, Outlook, Teams, Azure AD, OneDrive, SharePoint.

• Maintain and update Intel-based servers, applying patches through WSUS.

• Administer SCCM for software deployments.

• Provide tier-two support to Help Desk technicians and city employees.

• Document and refine processes for helpdesk operations, user management, hardware replacements, server staging, and software deployment. Infrastructure Analyst II

Komatsu Mining Corporation, Milwaukee, WI

May 2013 – June 2021

• Supported Active Directory functions, including account creation and file share management.

• Monitored network performance, including servers, operating systems, and applications.

• Managed Cisco DHCP and DNS services.

• Troubleshot Office 365, Outlook, and Azure applications.

• Participated in Change Control Management for network, server, and application updates.

• Configured, installed, and troubleshot Managed Print devices.

• Utilized Cherwell Service Manager and BMC Remedy for client support and adhered to ITIL v4 best practices.

Infrastructure Analyst I

Joy Global, Milwaukee, WI

May 2008 – May 2013

• Provided end-user support and managed data integrity and backups using Tivoli Storage Manager.

• Supported IT infrastructure with upgrades, patches, and troubleshooting.

• Documented changes and followed change management procedures.

• Enhanced service delivery through process improvements and user training. Computer Analyst I

P&H Mining Inc., Milwaukee, WI

May 2002 – May 2008

• Operated IBM Mainframe systems and provided desktop support.

• Monitored Windows Server operations and proactively responded to system alerts.

• Managed IT tickets, analyzed performance, and developed technical documentation.

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