Customer Service Representative
Resume:
William A. Harris Jr
Union Bridge, MD 21791
*******.**********.**@*****.***
Personal Summary:
Marketing and customer service representative with over 25 years of
professional experience. Inbound and outbound call center
experience. Dedicated and proven track record for sales and new
clients in the Events and Planning Industry. Meal deliverer with
county government providing nutritional and relational support.
Work History:
November 2021 — June 2022
Frederick County Government Department of Aging- Received,
packed and delivered food for the “Meals on Wheels” program to
qualified residents of Frederick County. Maintained mileage and
maintenance logs for vehicles.
September 2002 — April 2020
Experient “A Maritz Travel Company.” Sr. Marketing
Representative: Contacted, educated, and sold Lead Retrieval
products for Exhibitor use at Tradeshows and Conventions by phone
and email. Trouble shot issues and referred to appropriate personnel
if I could not properly assist. Maintained and exceeded expected
call volume standards. Met monthly budget and department
financial goals. Prepared monthly sales reports to determine bonus
qualifications.
April 1995 — October 1998
GS Communications/Adelphia. Customer Service Representative:
Answered inbound calls for installation of new cable service,
payments, and troubleshooting. Processed payments at service desk
and set up new accounts for new customers.
August 1990 — September 1993
US DOD Transportation Department. Ft. Detrick MD.
Inbound/Outbound Movement Specialist: Scheduled pick-up and
delivery for DOD personnel’s household goods. Assisted with
travel arrangement in securing transport for TDY and PCS
movements.
September 1982 — August 1990
US Air Force.
Air Passenger/Cargo Specialist: Processed, scheduled, manifested,
positioned and loaded passengers and cargo for transportation on
DOD owned and operated aircraft.
Education:
1974 Graduate of Governor Thomas Johnson High School,
Frederick, MD — Diploma
1994 Graduate of Frederick Community College, Frederick, MD —
AA General Studies
1982 Non-Commissioned Officer School — Certificate of
Completion
Skills
Typing 50 wpm, Microsoft proficient
Great Communicaffomeetient oyal a fone Mtegrity,
Contact this candidate