Customer Service Representative
Resume:
KEVIN
REVELS
*********@*****.***
Norfolk, VA 23518
Proven expert communicator and detail-oriented professional, adept in blueprint knowledge and customer service. At Huntington Ingalls, I enhanced system setups on US nuclear aircraft carriers for 10 years significantly improving project outcomes. Skilled in both technical support and complex installations, my adaptability and problem-solving skills have consistently driven project success and customer satisfaction.
PROFESSIONAL SUMMARY
Huntington Ingalls - Pipefitter
Newport News, VA • 09/2013 - 02/2024
Lowes Home Improvment - Customer Service Representative Virginia Beach, VA • 08/2012 - 09/2013
City of Norfolk - Maintenance Worker
Norfolk, VA • 07/2008 - 09/2013
WORK HISTORY
Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup on US nuclear aircraft carriers.
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Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
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Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
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Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
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Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Installed underground piping, manholes, and basins for city storm water systems.
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• Used backhoe and payloaders to install systems.
Collaborated with other team members to complete complex repair projects within deadline constraints.
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• Emergency response team member for weather related natural SKILLS
• Computer savvy
• People skills
• Detail oriented
• Blueprint knowledge
• Brazzer
• Welder
• Backhoe operator
• Expert communicator
• Customer Service
Madison Prep
Norfolk, VA
High School Diploma: General
Studies
EDUCATION
Canon - Help Desk Technician
Chesapeake, VA • 12/2007 - 04/2008
Cegidem Dendrite - Help Desk Technician
Chesapeake, VA • 07/2007 - 10/2007
disasters.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
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Handled emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure.
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Installed, modified, and repaired software and hardware to resolve technical issues.
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• Provided basic end-user troubleshooting and desktop support. Assisted customers with the installation of Canon printers, scanners, fax machines, and cameras.
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Explained technical information in clear terms to promote better understanding for non-technical users.
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• Provided basic end-user troubleshooting and desktop support. Installed, modified, and repaired software and hardware to resolve technical issues.
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Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
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Explained technical information in clear terms to promote better understanding for non-technical users.
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Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
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Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
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