Customer Care Data Entry

Location:

Posted:

September 13, 2024

Damon Kea

Moncks Corner, SC 29461

***************@*****.***

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Skills

Microsoft office

Data Entry

Customer Service

Conflict Resolution

Project Management

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Experience

Global Contact Services / Customer Care Associate

August 2022- July 2024, New York (remote)

Followed all of the approved processes covered in associate education for

Processed requests including the use of approved systems to process customer care and reservations transactions.

Received calls from authorized Paratransit customers to process reservations requests for customer trip.

Double Tree / Front Desk Receptionist Lead

January 2020- July 2022, New York, New York

Checked Guest in and out of rooms and processed payments.

Maintained Occupancy records, Confirmed or changed room reservations, and provided information about the hotel’s policies and services.

Responsible for end of the day night audit report.

Assisted with resolving guest issues and complaints.

Molina Healthcare / member services Representative

August 2016 - November 2019, New York (Remote)

Assisted members with pharmacy issues.

Educated the plan coverage and benefits to plan members.

Faxed important documents to providers and patient.

Assisted members with getting appointments as needed.

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Education

Aldai Stevenson High School / Diploma

Graduated 2009

References Available upon request