Customer Service Administrative Assistant
Resume:
Christella Lopez
Austin, TX ***39
***************@*****.***
Objective
Seeking a stable, challenging position in a fast-paced environment that will enable me to provide a positive contribution using the skills I have acquired.
Qualifications
I have excellent multi-tasking and clerical skills with an emphasis on customer service and sales in fast-paced office and retail environments. I have 8+ years of experience planning, coordinating, and maintaining inventory and maximizing net sales revenue. I have 20+ years of experience answering multi-line phone systems as well as receiving, scheduling, insurance billing, and cash handling. My strong work ethic along with my ability to quickly acclimate to new tasks will bring value any organization or company. Experience
Lorenz and Lorenz Law Firm 2023-Present
Investigator/Intake Specialist
• First point of contact for potential new clients
• Run police reports and investigate whether they are able to open up a case
• Work with Salesforce, and enter all potential clients information HEB 2015 –2023
Connections Manager
• Manage, direct, and mentor a staff of ten employees
• Opening and closing responsibilities for the Cooking Connection kitchen
• Responsible for planning of food preparation and maintaining product stock
• Answer customer cooking inquiries and instruct on cooking techniques
• Promote products to meet and exceed company goals/business metrics
• Handled beer and wine sales, and product ordering
• Review sales reports and recommend marketing approaches to increase net revenue Austin Family Medicine 2014 –2015
Front Office Support
• Managed checkout counter and re-scheduling of patients
• Answered multi-line phone system and scheduled appointments
• Collected daily co-pays/deductibles/co-insurances upon checkout
• Prepared daily deposits and verified insurance for all upcoming appointments
• Managed inventory and ordering of all office supplies
• Daily office prep and maintenance to ensure the office was presentable and professional Hospital Internists of Austin 2014
Administrative Assistant
• Answered the office telephone, triage calls, and take messages as appropriate
• Handled and coordinated all office duties as required to include check deposits
• Ordered supplies for the office and physicians as well as all direct physician hospital orders
• Ensured all staffed physicians’ medical, DEA, and DPS licenses were current and applicable References
Sam Sheridan
Bianca Canales
Store Leader at HEB
Valerie Machuca
Store Leader at HEB
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