Customer Service, Retail, Greeter and Seater

Denise Trotta

Work Summary

Saint Augustine, FL

To obtain position that makes use of my experience in an office setting and customer retail and excellent customer service.

services. I am by nature a detail oriented self-starter, who is a team player that believes in getting the job done in a timely fashion.

Authorized to work in the US for any employer

Work Experience

Greeter/Seater/Hostess/Customer Service

Cracker Barrel-Saint Augustine, FL

June 2023 to Present

My priority is to Crackel Barrel and all the customers who visit our restaurant! Customer Service a must and detail-oriented as well as a great multi-tasker. My main goal is to put a smile on all our Crackel Barrel customers upon arriving and leaving our establishment! This is very fulfilling accomplishment to me. Greeter/Cashier/Customer Service/Server

Rennissance Resort at World Golf Village-Saint Augustine, FL January 2021 to May 2022

Greeting and serving our customers on a 5 star level. Light bookkeeping and Micros experience. Customer service is at its most importance.

Server/Cashier

AJ's Bar & Grill / King and the Bear-Saint Augustine, FL January 2020 to May 2022

I serve our members from a food truck. Cook for our golfers. I have cooking experience as well as perfect customer service.

Restaurant Server

The White Room-United States

January 2022 to April 2022

The service of serving as well as customer service for wedding venues is downtown historic St. Augustine, Fl. Prepped and prepared all venue rooms. Served all food and beverages in a timely manner. Great customer service and overall experience a plus!

Hostess and Server

Murray Bros. CaddyShack-Saint Augustine, FL

February 2019 to November 2021

904-***-**** (Manager- Steven)

Greet customers and make everyone that walks in and out feel respected and hope to make their dining experience so great that they come back and dine again. Great people person and love to make our customers smile. Also complete several cleaning duties before and after shift.

Reloader and Delivery Driver

UPS

October 2018 to January 2019

904-***-**** (Supervisor- Pam)

Responsibilities include loading and scanning all packages to St. Johns, Duval, Putnam Counties. It's fast paced and attention to detail. I also deliver seasonal package load during peak seasons. I am a multi-tasked worker and poses a clean criminal background and clean driving record.

Cashier/Sales Associate

Jax Biker Gear

August 2010 to April 2012

904-***-**** (Owner - Melissa Screecher)

Maintained register and conducted inventory, shipped parts nationwide and received Packing for placement and shipping to and from business. Payroll Clerk/Accounts Payable/Receptionist

Atrium Healthcare and Senior Living

February 2002 to June 2007

855-***-**** (Manager - Shirley Brown)

Answered multi-phone lines and transferred calls to its proper Personnel. Tracked and sorted all mail and packaging for all of facility both in bound as well as outbound. Including distributing mail and packages. Greeted prospective applicants and visitors in main lobby as first line of contact. Maintained payroll by keeping track of employee's hours and wages as well as vacation and sick time. Responsible for creating and submitting monthly reports and employee request to corporate office. All clerical and receptionist skills a yes and strength in customer service. Office Manager

FLORIDA MECHANICAL SERVICES

January 1999 to February 2002

423-***-**** (Owner - Tim Hensley)

Responsibilities included but were not limited to: dispatching technicians to correct locations and accounts payables as well as receivables. Maintained payroll by keeping track of employee's hours and wages, creating monthly sales and employee tax reports. Greeting new clients and directed them as needed. Handles problems with organizational skills that focus on increasing satisfaction.

Christmas Helper

UPS

December 1995 to December 1998

unloading 40 ft. trailers in a timed manner. Was

promoted to Loading in which I loaded 5 UPS box trucks from 3 am to 10 am Monday thru Friday. I was promoted to Scanner which my responsibilities were to scan all packages unloaded and dropped off by incoming customers. Made sure all packages were input in the computer system for tracking and delivering information purposes. Education

Certificate in Acct 1 & 2, Bookkeeping

SOUTH TECHNICAL COLLEGE - Boynton Bch., Fl

1988 to 1989

HIGHLANDS CHRISTIAN ACADEMY - Pompano Beach, FL

1979 to 1988

High school diploma or GED

Skills

• Hostess (3 years)

• Customer Service (10+ years)

• Busser (3 years)

• Host (3 years)

• Bookkeeping (10+ years)

• Micros POS (3 years)

• Multi-line Phone Systems (10+ years)

• Box Truck (1 year)

• Delivery Driver Experience (3 years)

• Driving

• Office Management

• Serving

• Host/hostess experience

• Accounts Payable

• Upselling

• Hospitality

• Computer literacy

• Computer skills

• Typing

• Cash handling

• Communication skills

• Phone etiquette

• Driving

• Customer service

• Cash register

• Serving

• Sales

• Cash handling

• Office management

• Front desk

• Hospitality

• Restaurant experience

• Clerical experience

• Typing

• Windows

• Accounts payable

• Cooking

• Bookkeeping

• Payroll

• Filing

• Construction

• Medical terminology

Certifications and Licenses

Driver's License

Non-CDL Class C

Class E

Assessments

Customer service — Completed

July 2020

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate