Customer Service Call Center
Resume:
Kiara Shelby
Arlington, TX *****
**.*********@******.***
I’m a very well rounded educated individual not only from a managerial stand point but also with any hands on job.
Kiara Shelby
Production wharehouse maintenance clerical
Food Safety, Production Management, Customer Service, Call Center, Business Management Willing to relocate to: Arlington, TX - Irving, TX - Fort Worth, TX Authorized to work in the US for any employer
Work Experience
Server
Cracker Barrel-Arlington, TX
December 2023 to Present
I’m a server, customer service at its finest.
Machinist/Machine Operator
ADM-Decatur, IL
January 2021 to June 2023
I enjoyed working for ADM seeing what goes into almost every food on the shelf can be rewarding depending on how you view things. The temps were extreme but tolerable. I learned wet and dry Machining. Also the troubleshooting aspect.
Memory Care, Hospice Aide
Randall Residence-Decatur, IL
January 2022 to March 2022
I was a CNA without the licensing. Woke them toilted them changed linens etc… Team Lead
Caterpillar-Decatur, IL
September 2016 to July 2020
Team lead over the 2nd Shift D Subs
Made the forklift policy
Translated and assembled business requirements into detailed, production-level technical speci cations, detailing new features and enhancements to existing business functionality. Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls. Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly schedule for 10 hourly employees. Assisted in performing preventive maintenance where possible to keep equipment in good running condition. Implemented procedures to triple throughput by improving productivity. Wharehouse LEAD
Walmart Warehouse-Orlando, FL
January 2014 to May 2016
All warehouse work and scheduling
Shift Manager
McDonald's-Decatur, IL
February 2009 to November 2013
Ran shifts
Open and closed the stores
Draw and vault count
Firing and scheduling
Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls. Customer Call Center Representative
StarTek/AT&T-Decatur, IL
January 2005 to January 2008
Provided excellent quality customer service by patiently listening and communicating company policies with empathy. Maintained a positive attitude at all times in a fast-paced environment. Received a positive feedback rating of 96% based on customer satisfaction surveys. It was a huge call center based in Decatur Illinois for a cell phone company and also did a few medical calls for a sister company of Star tek. No longer there but it was great working there.
Education
Associate in Automotive Technology
Richland Community College
August 2020 to Present
High school diploma or GED
Certificate in Introduction to business management & people skills Richland Community College - Decatur, IL
Skills
• Agile
• Business Requirements
• Data Warehouse
• Word Processing, Excel, Office Pro
• Hospice Care
• Memory Care
• OSHA
• Documentation review
• Windows
• Power tools
• Typing
• Human resources
• Forklift
• Business Management (10+ years)
• Forklift
• Warehouse management system
• Freight
• Assembly
• CNC
• Supervising experience
• Customer service
• Microsoft Access
• Windows
• Typing
• Clerical experience
• GMP (7 years)
• ERP systems (2 years)
• Food safety
• Quality control
• Manufacturing
• Production planning
• Food service
• Inventory control
• Mechanical knowledge
• Warehouse experience
• Machining
• Programmable logic controllers
• Shift management
• Business management
• Maintenance
• Technical support
• Sales
• Business requirements
• CNC programming
• Operating systems
• Mobile devices
• iOS
• Accounting
• Order entry
• Inside sales
• Documentation review
• Account management
• HR sourcing
• B2B sales
• Computer networking
• Cleaning
• Direct sales
• Mac OS
• Data warehouse
• Social media management
• Hospice care
• Memory care
• Human resources
• Retail sales
• Schematics
• Power tools
• Hand tools (10+ years)
• Precision measuring instruments
• Micrometer
• Calipers
Certifications and Licenses
CPR Certification
Customer Service
Sales and retail
TABC Certified
October 2023 to October 2025
Food Safety Certification
October 2023 to October 2025
Forklift Certification
March 2011 to Present
I’ve been driving forklifts for the last 12 years every size. ASE Master Automotive Technician Certification
January 2019 to Present
Have a degree in Auto Mechanic
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