Customer Service Quality Assurance
Resume:
Kaleb Johnson
**********@*****.***
Versatile carpentry and sales professional with 2 years of experience in construction and retail. Proficient in carpentry, with skills in power tool operation, blueprint interpretation, and quality assurance. Strong customer service skills, with experience in building relationships and resolving customer complaints. Currently pursuing a degree in Mechanical Engineering. Work Experience
Amazon Delivery Associate
Amazon Warehouse-Union, OH
June 2024 to Present
Carpenter Apprentice
whited and sons-Huber Heights, OH
June 2023 to Present
• Constructed and installed custom cabinets, shelves, and furniture pieces according to client specifications
• Operated power tools such as saws, drills, and sanders to cut and shape wood materials
• Assembled and installed doors, windows, frames, and trim work with precision and attention to detail
• Measured and marked materials accurately for cutting purposes using tape measures, rulers, or templates
• Interpreted blueprints or design plans to determine project requirements and dimensions
• Closely inspected finished products for quality assurance before delivery or installation
• Collaborated with clients to discuss project details, provide recommendations on design options, and ensure customer satisfaction
• Maintained a clean work area by organizing tools, equipment, and supplies after each job completion
• Assisted in the selection of appropriate lumber or other materials based on project needs Apperal Associate
Walmart-Huber Heights, OH
September 2021 to November 2022
1.
• Provided exceptional customer service by assisting customers in finding the perfect clothing items and accessories
• Built strong relationships with customers, resulting in a high rate of repeat business and positive word- of-mouth referrals
• Maintained an organized and visually appealing store layout to enhance the shopping experience for customers
• Assisted in inventory management by conducting regular stock checks, restocking merchandise, and processing returns/exchanges
• Collaborated with team members to create attractive displays and window arrangements to attract customer attention
• Effectively handled cash transactions, including operating cash registers, processing payments accurately, and providing change as needed
• Resolved customer complaints or concerns promptly and professionally to ensure customer satisfaction at all times
• Participated in training programs to expand product knowledge and improve sales techniques Education
college in Mechanical Engineering
Sinclair Community College - Dayton, OH
January 2024 to Present
High school diploma
Wayne High School - Huber Heights, OH
August 2019 to May 2023
Skills
• Carpentry
• Teamwork
• Problem solving
• Construction
• Sales
• Customer service
• Communication skills
• B2B sales
• Outside sales
Certifications and Licenses
Driver's License
October 2023 to November 2025
Contact this candidate