Financial Services Team Members

Location:

Dallas, TX

Salary:

$55,000

Posted:

September 13, 2024

Contact this candidate

Resume:

Paul Moody

**** ********** ****. ***#***-b Hurst,Tx. 76053

Main 214-***-****, *********@*****.***

OBJECTIVE To obtain a career position that remains challenging in the field of auto collections, mortgage and a position that utilizes my leadership skills. PROFESSONAL PROFILE Manage queue of accounts from going into chargeoffs.

Work directly with attorneys to coordinate in flow of new repayment plans.

Negotiating Skills/Manage outflow of litigation referrals.

Maintain working relationships with vendors

to determining other potential resolution.

EXPERIENCE

2014 - Present Nmac Infinity- Nissan Motor Acceptance Retail/Lease Cars (indirect auto financing) 8900 Freeport Parkway Irving, Texas 75063

- Handle and resolve incoming/outgoing calls

- Provide additional support reinstatement depts./Loss Recovery, Bankruptcy.

- Maintain and Managed Portfolio delinquent retail/lease 60 -100 days delinquent.

- Submit Cure Letters, 2 to 3 month extensions, reinstated auto loans.

- Assist in reinstating accounts, researching while meeting department target goals.

- Provide assisting through report analysis,restructured loans, provide extensions.

- Contact charged off accounts to request payments and/or collateral to bring the account to current status in a

•Negotiate best settlement arrangement possible and perform related internal processes.

•Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.

•Utilize advanced skip tracing or collection techniques and other available resources for accounts where there has been difficulty establishing phone contact,ensure effectiveness and adherence to collection laws and procedures.

•Provide mentoring and training as needed to team members to develop the utilization of all available resources to accomplish goals. Assist in technical training of new hires.

•Handle escalated calls and assist team members with resolution of difficult accounts when necessary. 2011 – 2014 Mercedes-Benz Financial Services Retail/Lease Car Collections (contractor 8 months) 13650 Heritage Parkway, Fort Worth, Texas 76177

Mercedes-Benz Financial Services Truck Collections/MBFS—Titles/Funding

-Provide assistance as needed to customers in the form of either an extension and restructure.

-Manage assigned queue of small fleet accounts with an outstanding balance ranging from $58 million.

- Ability to take initiative to expand knowledge with dealer services.

- Skip tracing experience/ Word Excel.

- Display active listening techniques and analytical thinking tactics.

- Negotiations with debtors to resolve delinquency and rehabilitation of customer accounts.

- Collected on delinquent Retail and Lease Vehicles 46 – 100 days.

- Maintained que 40- 100 days, research, skip trace, negotiate payments.

- Resolved, monitored disputed accounts, trained and mentored team members.

- Handle account inquiries related to payment history ie lease defferals & extensions. 2009 – 2011 United Auto Credit- Team Leader

- Assist with escalated calls and follow-through on all approvals according to the limits of authority.

- Collect auto finance accounts from 60 to 100 days past due; Recovery dept.

- Skip tracing accounts

- Inbound/Outbound call center environment

- Contact customers to assess status on outstanding loans and negotiate payments

- Document systems with overview notes on call

- Negotiate loan extensions and payment arrangements within client parameters 2007 – 2009 CORPORATE OFFICE OF ACE CASH EXPRESS

Collect on 100 + days past due loan accounts

Problem solving

Create payment plan

2005– 2007 Chase Home Lending/2003- 2004 Washingtion Mutual Card Services –Merged with Chase Home Lending 83333 Ridgepoint Drive Irving, Tx. 75063 – 8512 Collecting past due balance

Document accounts with written summaries of reason for delinquency.

Make determinations of other resolutions:

* Modification, Full Payoffs, Short Sale, Reinstatements, Bankruptcy

REFRENCES FOR PAUL MOODY Brad Williams

Promotion Coordinator litefm 103.7

4131 N.Central Expressway Suite 1000

Dallas, Texas 75024

214-***-****

Kevin Forsmen

Promotion Coordinator Movin 107.5

4131 N.Central Expressway Suite 1000

Dallas, Texas 75024