Case Management Customer Service
Resume:
Monica Velasquez
Broward - Miami Dade
**************@*****.***
www.linkedin.com/in/monica-velasquez-094a14113
Psychologist - Therapist - Personal Organizer
Experienced Psychologists focused on helping people lead healthier and more fulfilling lives by improving routines. Expert on Behavioral therapy, case management, community resources and family services.
I have a natural talent for decorating and have been doing DIY projects for over ten years. I have now chosen to turn this passion into a profession. I consider myself as a diligent worker who likes to encourage positive habits in people's lives to help them succeed. Strong skills applied to Human and Social areas, able to assist in coordinating, scheduling and reporting status of outcomes proactively in many areas and superior quality in client services.
SKILLS
Experience in facilitating individual processes, supportive and educational groups.
Resourceful regarding community services.
Community Outreach/Networking.
Administrative and organizing skills.
Schedule, Audit & Coordinate.
Record keeping Database.
Customer Service.
Strong attention to detail.
Ability to prioritize and multitask.
Online research, apps and tools.
Microsoft Applications.
AI.
Bilingual (English, Spanish).
Empathic, creative and proactive worker.
PROFESSIONAL EXPERIENCE
Rooms.by.Monic
Personal Organizer and Interior Redesigner.
Dec 2012 – present Aventura, FL
Assist and coach clients while creating environments that are not only aesthetically pleasing but also functional, comfortable and aligned with clients needs and values
Maximize client's homes, workplaces, etc.
Interior Decoration
Declutter and Organize
Unpacking
Recommence items
Arts and crafts
Home improvements
ABA Star Therapy – Registered Behavior Technician
May 2022 – present Aventura, FL
Implement programs and intervention for children with autism spectrum disorder and other disabilities. Programs and activities implemented at home, including during distance learning schedule, facilitating skills acquisitions and reducing Behavior Problems.
BIFA – Behavioral Intervention For Autism – Registered Behavior Technician
March 2020 – 2023 Ft Lauderdale, FL
Implement programs and behavior intervention for children and young adults with autism spectrum disorder and other disabilities, facilitating their application with individuals and families.
Support the family and caregivers in implementing the behavioral support strategies in the plan and collecting data. Review behavior plans and materials.
Complete daily progress notes and participate in meetings.
EDUCATION, TRAINING AND CERTIFICATIONS
2003 - BA in Psychology. San Buenaventura University (Medellín, Colombia). Certified by Josef Silny & Associates, Inc. Miami, Fl.
2010 - Nova University. Preschool Appropriate Practices, Health, Safety and Nutrition, Child Growth and Development and Identifying and reporting Child Abuse and Neglect.
2017 – Applied Behavior Analysis – Certified RBT Registration# 17-43517
2019 - Nova University - The Brain and ASD: Impact on Instruction, Academics and Challenging Behavior - 7 hours
2024 - Miami Dade College - Artificial Intelligence Course - 16 weeks in Progress.
2024 - IAP Career College - Interior Redesign Certification in Progress.
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