High School Customer Support
Resume:
TRACY BANERJEE
Mesa, AZ 85204
*********@*****.***
Skills Summary
Ambitious and focused on exceeding goals in my career and personal life. Embraces change and looks for solutions to improve efficiency in processes. Willing to travel when needed and strives to help grow business and customer support focused. EducationDegree / Date of Graduation
Billings West High school
High School Diploma
Billings, Montana
Graduated May 1992
Graphic Arts, Photography and member of Deca and track team Montana State University Billings
2 years general studies
Billings, Montana
Enrolled May 1994
Philosophy, Political science, Spanish language, English language studies Experience
Employment History
Cit Group Equipment Financing Inc
Subsidy Administration
Tempe, Arizona
January 2001 – May 2005
Responsible for billing, documentation and collection of subsidy proceeds from national manufacturer subsidy programs. Resource to sales, underwriting and funding groups regarding subsidy terms rates and structure.
Wells Fargo Equipment Finance FKA CIT Equipment Finance, Inc. Sales Administration
Chandler, Arizona
June 2005 – September 2017
Responsible for creating documentation to comply with state and government regulations and adhere to underwriting terms and condition of Commercial loan and leases. Worked with legal department when clients needed non standard documentation and lending terms. Helped clients with questions related to billing and facilitated payments and included applicable payoff terms when applicable for delivery and acceptance of healthcare, construction, printing and machine tool purchases and leases to Vendors. Extensive knowledge of UCC and flood plane searches and laws and real property filings and searches. Helped train newer and remote team members on systems and adhere to guidelines and grasp understanding on more difficult lending terms or disbursements. Wells Fargo Equipment Finance
Field examiner / Auditor
Chandler, Arizona
October 2017 – December 2018
Inspected equipment at dealerships to insure that bank was Perfected in its collateral and dealerships were producing rental income from inventory under there Revolving Line of credit, Reported and documented site visits for review and approval or further investigation. Also did site visits for remarketing department and collection accounts to help minimize losses. Was responsible for setting up appointments and coordination between multiple departs on audit results. Aerotek hiring company for Consumer Cellular
March 2019 to July 2019
Troubleshooting, Sales, Customer Service and Collection of payments on cellular customer accounts. Probing questions to help clients purchase products and services that fit their lifestyle and budget. Technical support on phone number porting between carriers Zwicker & Associates P.C
July 2019 to August 2019
Reporting results to upper management. Ran macros and Worked on completing templates. Reviewed documents for garnishments to insure accuracy Hp One
October 2019 to December 2019
Routed and qualified callers for Medicare and Medicaid open enrollment in order for Clients to get answers and sign up for benefits. Set home appointments for agents and also set out information kits as well as answered basic questions about Medicare and Medicaid programs.
Bank of America
January 2020 to March 2020
2
Collections agent responsible for collection of payments and setting up payment arrangements and multiple recurring payments. Explain credit worthiness and also formed partnerships with clients in order to plan financial success.. Explained Bank Policy and fees when necessary. Probed to find out underlying reasons for ongoing delinquencies. Helped mitigate losses.
Professional Skills
Microsoft Excel, Word, Outlook, PowerPoint, Calabrio and amortization schedules along with Concur to book and schedule travel plus create expense reports. 3
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