Network Engineer Cyber Security

Anupama Singh Current Location: Ann Arbor, Michigan

LinkedIn Contact details: +1-313-***-****

Email: **********@*****.***

PERSONAL SUMMARY

AREAS OF EXPERTISE:

o Network Engineer

o Network Security

Engineer

o Cyber Security

Engineer

o Service Manager

o Incident Manager

o Penetration Tester

o Certified Network Engineer with overall 9 years of working experience in Network Infrastructure, Security which includes designing, deployment and providing network support, installation and analysis for a broad range of LAN / WAN protocols, routing, switching, configuring, implementation, troubleshooting of complex networking system.

o Working experience with Routers, Switches, Load Balancers, Firewalls and Proxies.

o Proficient in Cisco technologies. Recognized for driving a 30% boosted network optimization and achieving a substantial 15% reduction in downtime through strategic initiatives.

o Extensive knowledge of deploying & troubleshooting TCP/IP, Implementing IPv6, Transition from IPv4 to IPv6, Multilayer Switching, UDP, Fast Ethernet, Gigabit Ethernet, Voice/Data Integration techniques.

TECHNICAL SKILLS:

• Technical Skills: Routing (Advanced), Switching (Experienced), Network Troubleshooting, Threat & Vulnerability Management, Cloud computing-AWS, SDWAN, Firewall, Python & Ansible (automation), UC (unified Communication), Designing zoom rooms.

• Certifications: Cisco Certified Network Associate (CCNA); Cisco Certified Network Professional (CCNP) - Implementing Cisco IP Routing; NSE 1 Network Security Associate; CompTIA Security+

• Languages: English, Spanish

EDUCATION DETAILS:

• Central Michigan University, Mount Pleasant, MI

MBA in Cybersecurity May 2024

• Visvesvaraya Technological University (VTU), Belagavi, KA Bachelor of Computer Science and Engineering September 2012 WORK EXPERIENCE:

Central Michigan University, Mount Pleasant, MI

Education Program Assistant / Graduate Assistant November 2022 – Present

• Engaged in vulnerability scanning, penetration testing, and incident response, resulting in a 20% improvement in system security. Employed tools such as Nessus, Metasploit, and Wireshark.

• Generated documents based on the OABC model, OWASP, and intelligence gathering plan, resulting in a 15% increase in organizational preparedness for potential security threats.

• Conducted research based on OSINT, leading to the development and implementation of incident response plans. This forward-thinking strategy resulted in a 25% reduction in response time to security incidents.

• Work on day-day troubleshooting calls which include SD-WAN, firewall issues primarily, along with routing and switching as a part of operational team.

AT&T Communication Services, India

Senior Associate Work Center Technical Support May 2016 – August 2022

• Advanced from a technical role to Subject Matter Expert (SME), achieving a leadership position, contributing to a 30% improvement in team efficiency.

• As a team lead, managed a 100-member service assurance team, optimizing staffing and resource allocation, leading to a substantial $100,000 annual cost savings.

• Configured and maintained cisco routers for Fortune 1000 companies; achieved 93% network uptime and zero security breaches.

• Collaborated with internal stakeholders to set strategic technical direction, ensuring alignment with business objectives. Worked effectively with all relevant internal and external stakeholders to ensure timely and efficient service delivery.

• Configuration and troubleshooting of Cisco 2540, 2560, 3650, 6500, 7500, 7200,9000 Series switches.

• Worked on Catalyst 3650,4506E, 4507, 6503E and 6506E,9200,9300 series switches along with Nexus 9k,7k,5k switches in change of configurations and maintenance.

• VSS on 6506E switches maintenance to provide dual homing for the consumers as well redundancy.

• Deploying and decommissioning Cisco switches/Firewalls and their respective software upgrades.

• Configuration, Troubleshooting and Maintenance of Palo Alto Firewalls (36+ firewalls) - PA200, PA2000 series, PA3000 series, PA4000 series and PA5000 series.

• Hands on experience in Installing and Configuring Palo Alto PA-3060 Firewalls to protect Data Center.

• Implemented Positive Enforcement Model with the help of Palo Alto networks.

• Designed and implemented UC solutions, including Zoom Rooms and Meetings, enhancing cross-functional communication and collaboration across global teams.

• Led the configuration and deployment of Webex and Zoom Rooms as part of a larger global AV project, resulting in a 25% improvement in meeting room efficiency and user satisfaction.

• Managed the integration of Webex and Zoom Meetings, Rooms, and Zoom Phone services into corporate communication systems, optimizing seamless video conferencing and telephony solutions.

• Engaged in network monitoring and troubleshooting on network architecture, resulting in strategic recommendations for architecture changes and enhancements and this led to a 15% increase in customer satisfaction.

• Provided training and assistance, resulting in enhanced project planning, cost analysis, and vendor comparisons, leading to a 20% improvement in operational efficiency. Craftrose, India

Network Administrator February 2015 – May 2016

• Conducted performance monitoring, leading to a 15% increase in network efficiency.

• Spearheaded the network performance for 20+ systems by implementing advanced monitoring techniques, resulting in a 40% enhancement in network efficiency and a substantial 25% reduction in downtime.

• Implemented accurate documentation, including diagrams and configurations, ensuring a 20% improvement in network.

• Provide 24x7x365 monitoring of the infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Leased Lines, Wireless and LAN/WAN assets.

• Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units’ systems for outages to SCADA connectivity.

• Troubleshoot issues at NERC CIP networked sites using approved access protocols.

• Attend Production Review and Change Advisory Board (CAB) meeting (Daily).

• Support sustainability of security control framework and audit management processes. Allianze BPO International, India

Jr. Network Engineer October 2013 – September 2014

• Responsible for maintaining, monitoring and troubleshooting network connection and devices across different offices.

• Work with ISPs and vendors to get the issue resolved, provide support to end users through Remedy tickets.

• Maintain and troubleshoot of Cisco Routers and Switches using CLI and Cisco Works.

• Provide technical support, identify and resolve recurring issues raised by end users.

• Create and manage user accounts in an Active Directory environment.

• Create in detail physical network and logical network diagrams for records using Microsoft Visio.

• Create daily report on network and bandwidth usage by various infrastructure and production servers and other network devices.

• Take daily backups and logs of servers, network equipment and do recovery if necessary.

• Facilitate and manage video conferencing and web conferencing services to users.

• Involved in the implementation of routing protocols like EIGRP and RIP.

• Responsible for documenting design, implementation and troubleshooting procedures.

• Configure HSRP in Cisco routers across branch offices for load balancing.

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