Customer Service Community Health

Christelle Fausie

*** **** ***** **, **** Lauderdale, Florida 33309

Phone: 954-***-****

Email: ********@*****.***

Professional Summary

Dedicated and compassionate healthcare professional with a strong background in community mobilization and nursing education. Experienced in leading community health initiatives and providing clinical instruction to nursing students. Possesses excellent communication and customer service skills, with a commitment to improving health outcomes and providing high-quality patient care.

Education

Université Notre Dame D'Haïti

Bachelor of Science in Nursing

2011 - 2015

Certifications and Training

● Customer Service Training:

Completed customer service training focused on effective communication, conflict resolution, and enhancing patient satisfaction. Professional Experience

M-RITE/MSPP (Momentum Routine Immunization Equity) Haiti Community Mobilizer

2023 - 2024

● Conducted community outreach to promote routine immunization and health education.

● Organized and facilitated community health workshops and events.

● Collaborated with local health authorities and organizations to enhance immunization coverage.

● Provided education and support to families regarding the importance of vaccinations.

● Developed and distributed educational materials on immunization and preventive healthcare.

Université Notre Dame D'Haïti / Hôpital Sacré Coeur de Milot Clinical Instructor

2020 - 2024

● Supervised and mentored nursing students during their clinical rotations.

● Provided instruction on nursing practices, patient care, and clinical procedures.

● Evaluated student performance and provided constructive feedback.

● Coordinated with hospital staff to ensure a comprehensive learning experience for students.

● Developed and implemented clinical training programs and curricula. CMMB (Catholic Medical Mission Board) Haiti

Nurse

2019 - 2020

● Provided primary and preventive healthcare services to underserved populations.

● Assisted in the implementation of health programs and initiatives.

● Conducted patient assessments, administered medications, and provided treatments.

● Educated patients and families on health maintenance and disease prevention.

● Participated in community health fairs and outreach programs. Skills

● Community Mobilization and Outreach

● Nursing Education and Clinical Instruction

● Patient Assessment and Care

● Immunization and Preventive Healthcare

● Strong Communication and Interpersonal Skills

● Customer Service and Conflict Resolution

● Health Education and Advocacy

● Program Development and Implementation

Languages

● English (Fluent)

● Haitian Creole (Native)

● French (Proficient)

Professional Affiliations

● Member, Haitian Nurses Association

● Volunteer, Local Community Health Initiatives

References

Available upon request.

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