Customer Service Relationship
Resume:
SKILLS
EXPERIENCE
Shelley Verhoev
972-***-**** **************@*****.*** McKinney, TX 75072
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully ll the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
• Customer Service • Licensing Requirements
• Government Standards • Compliance Monitoring
• Local and State Regulations • Data Processing
• Budgeting Expertise • Quickbook Online
BOARD TREASURER VOLUNTEER
Collin County Aggie Moms
TX
February 2021 - Present
Analyzed nancial details of past, present and expected operations to identify development opportunities and areas where improvement was needed.
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• Monitored cash ow and reserve levels to meet legal and regulatory requirements.
• Coordinated and directed nancial planning, budgeting, procurement, or investment activities. Maintained current knowledge of organizational policies and procedures, federal and state policies, and directives and current accounting standards.
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Developed and maintained relationships with banking, insurance and external accounting personnel to facilitate nancial activities.
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• Received cash and checks and made deposits.
Delegated authority for receipt, disbursement, banking, protection and custody of funds, securities and nancial instruments.
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• Received, record and authorized requests for disbursements in accordance with company policies and procedures. Coordinated audits of company accounts and nancial transactions to comply with state and federal requirements and statutes.
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Prepared and directed preparation of nancial statements, business activity reports, nancial position forecasts, annual budgets, and reports required by regulatory agencies.
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• Provided direction and assistance to other organizational units regarding accounting and budgeting policies.
• Developed internal control policies, guidelines and procedures for budget administration, cash and credit.
• Supervised employees performing nancial reporting, accounting, billing, collections, payroll and budgeting. Prepared and led annual tax returns and prepared nancial information so that outside accountants can complete tax returns.
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• Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
• Summarized budgets and submitted recommendations for approval or disapproval of funds requests. EDUCATION
OWNER/ADMINISTRATOR
Mugu Minchkins
McKinney, TX
June 2003 - Present
• Observed and evaluated students' performance, behavior, social development and physical health. Taught socially acceptable behavior, employing techniques such as behavior modi cation and positive reinforcement.
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• Used computers, audio-visual aids, and hardcopy materials to teach basic concepts.
• Provided assistive devices, supportive technology
• Taught personal development skills, such as goal setting, independence and self-advocacy.
• Maintained accurate and complete records as required by laws, district policies and administrative regulations.
• Communicated nonverbally to provide them with comfort, encouragement and positive reinforcement. Prepared objectives, outlined and other materials for courses of study, following curriculum guidelines and requirements.
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PRESIDENT VOLUNTEER
Young Mens Service League
McKinney, TX
June 2020 - May 2021
• Conducted "head counts" to help predict outcome of upcoming votes.
• Prepared drafts of amendments, government policies, laws, rules, regulations, budgets, programs and procedures.
• Formulated positions and strategies pertaining to pending issues.
• Oversaw expense allowances, ensured that accounts were balanced at end of each scal year.
• Evaluated structure, e ciency, activities.
• Voted on motions, amendments and decisions.
• Collaborated with board to plan future of club, organize events and manage team members.
• Presided over club to facilitate board meetings.
• Performed ongoing analysis of club meetings and operations to drive continuous improvement.
• Attended training to develop goals within leadership team. 1ST VICE PRESIDENT
Young Mens Service League
McKinney, TX
June 2019 - May 2020
• Served as valued partner to president and executive team to develop and execute holistic strategies.
• Attended and participated in industry events, expanding knowledge and relationships.
• Identi ed sta f talent and contributions, establishing plans for succession.
• Led teams to drive operational excellence and deliver customer satisfaction.
• Owned strategy development and execution to overcome obstacles and exceed goals.
• Gave presentations at meetings and conventions to promote services and o ferings.
• Prepared and presented business and operational reports to inform stakeholders. Directed human resources activities, including approval of human resource plans and activities, selection of directors and other high-level sta f and establishment and organization of major departments.
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Directed, planned, or implemented policies, objectives, or activities of organizations or businesses for continuing operations, to maximize returns on investments, or to increase productivity.
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• Appointed department heads and managers and delegated responsibilities. Conferred with board members, organization o cials and sta f members to discuss issues, coordinate activities and resolve problems.
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BACHELOR OF SCIENCE (B.S.) IN INTERDISCIPLINARY STUDIES GPA 3.86 CERTIFICATIONS
REFERENCES
East Texas State University, Commerce, TX Dec 1990 Awards & Honors
• President's List • Dean's List
• Honors Club
• Secondary Teachers Certi ed • Training o cer Certi ed
• Intuit Academy Bookkeeping • Intuit Financial Statement Analysis
• Intuit Liabilities and Equity in Accounting • Intuit Assets in Accounting
• Intuit Bookkeeping Basics • Tally Bookkeeper Professional
• Tally Fundamentals of Accounting and Reporting Tally Principles of Accounts Payable and Receivable Management
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• Tally Basic of Statutory Compliance and Taxation References available upon request
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