Case Management Call Center
Resume:
DE
DEBRA ELLIS
*********@*****.*** 629-***-**** Murfreesboro, TN 37130
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Group Therapy
Substance Abuse Treatment
Case Management
Crisis intervention
Genesis House Murfreesboro, Tennessee
Case Manager
06/2014 - 06/2019
Participated in professional development activities related to case management best practices.
Assessed clients' needs, developed service plans and monitored progress towards goals.
Advised staff members on effective strategies for working with challenging client behaviors.
Fayette County Prison Uniontown,
Pennsylvania
Correctional Officer
12/2012 - 11/2014
Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security. Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures. Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
St. Vincent DePaul Society Uniontown,
Pennsylvania
Sales Associate
06/2008 - 06/2012
Restocked shelves as needed to ensure sufficient inventory levels. Developed promotional strategies to increase sales volume. Greeted customers and provided exceptional customer service. Capella University Minneapolis, MN
Master of Science in Social Work
05/2012
Penn State University Uniontown, PA
Bachelor of Science in Administration of Justice
05/2008
Penn State University Uniontown, PA
Associate of Arts in Letters Arts Science
05/2006
Summary
Skills
Experience
Education and Training
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