Customer Service Receivable Specialist
Resume:
DENISE SMALL
**** * **** ****** *******, MO ***** · 816-***-**** **********@*****.***
I am looking to obtain a position within my career field where I can utilize my superior management and communication skills to contribute to the success of the company where I would continue to develop in my career path.
EXPERIENCE
ACCOUNT RECEIVABLE SPECIALIST
2016 - 2020
Physician Office Partners
Handle commercial and government anesthesia collection claims
Responsible for reviewing aging reports and prioritizing client accounts for processing
Conduct analysis on constantly evolving AR ledgers and collaborate with billing team and various payors to negotiate payment terms
Manage complex anesthesia coding systems
PATIENT ACCOUNT REP III
1999 – 2016
University of Kansas Health Systems
Supervised a team of 5 reps for hospital billing and collections, along with commercial insurance carriers
Responsible for training direct reports to provide first rate customer service
Proficient in Microsoft Word, Health Care Payers, and EPIC billing system
Frequently handled high pressure and difficult situations with professionalism and flexibility
EDUCATION
High School Diploma
1978
Southwest High School
SKILLS
30 plus years of medical collection experience
15 plus years of supervisor experience
Microsoft office
Problem Solving
EPIC/CONNECT Billing Systems
30 plus years of exceptional Customer Service
Hospital Billing/Collections
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